Performance Analyst
Role Responsibilities
The Strategy and Operations branch in DDD is looking for a Performance Analyst. This position reports to the Senior Performance Analyst.
The responsibilities for this role include :
- Designing and conducting surveys Crafting tailored surveys to gather qualitative data from users and stakeholders. This involves determining the necessary questions to elicit meaningful responses that complement quantitative data, analyzing survey results, and integrating these insights into overall performance evaluations.
- Reporting on qualitative insights Preparing reports that encapsulate both qualitative feedback and quantitative data to present a holistic view of performance and areas for improvement.
- Developing rigorous performance measurement frameworks Accounting for short-term and long-term outcomes.
- Developing service-specific key performance indicators (KPIs) Developing KPIs based on design goals, user needs, and potential benefits that will be used to demonstrate the performance / success of a re-designed service or a digital product in providing optimal service to Albertans (e.
g., faster processing, reduced error rate, reduced duplication of effort, citizens’ time savings etc.) balanced with the cost of service provision or re-design efforts.
- Integrating frameworks and data into dashboards and other technical resources Helping leadership to easily view and understand the value of the performance measurement data and its impacts.
- Liaising and collaborating with other teams (e.g., Strategy and Policy, Data, Operations, Service Standards, Engagement, and Product) to align the service performance measurement and tracking with the overarching processes, standards and policies in TI and the broader GoA.
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