Technical Support Technician

Role: Technical Support Technician.

Location: Toronto, Ontario (Onsite).

Duration: 03+ Months Contract.

Position Summary:

• We are looking for an immediate joiner with strong technical troubleshooting skills and excellent customer-facing experience. The ideal candidate should have the ability to diagnose and resolve technical issues, provide hands-on support, and communicate effectively with customers while ensuring a positive support experience.

Key Responsibilities:

• Provide technical support and troubleshoot hardware, software, and network-related issues.
• Diagnose and resolve technical problems efficiently.
• Assist customers with technical inquiries and provide timely solutions.
• Perform basic installation, configuration, maintenance, and troubleshooting of IT equipment.
• Escalate complex technical issues to the appropriate teams when required.
• Maintain accurate records of support requests, troubleshooting steps, and resolutions.
• Deliver excellent customer service through clear communication and follow-ups.

Required Qualifications:

• Strong troubleshooting and problem-solving skills.
• Previous experience in technical support, IT support, help desk, or desktop support.
• Excellent customer-facing and communication skills.
• Basic knowledge of hardware, software, networking, and IT infrastructure.
• Ability to work independently and handle multiple support requests.
• Strong interpersonal skills and a customer-focused approach.
• Must be available to start immediately.

Preferred Candidate Profile:

• Immediate joiners.
• Candidates with hands-on technical support experience.
• Strong troubleshooting abilities.
• Experience interacting directly with customers or end users.