Sr Customer Service Representative

We are looking for a Senior Customer Service Representative to join our client's team in Woodbridge, ON. Shift: 8:30am-4:30pm Monday-Friday Pay: $43,000-$53,000/year Responsibilities: - Communicating with customers to provide status updates/delivery confirmations/arrival times/delays - Providing customers with PODs, invoices, shipment documentation - Responding to customer inquiries, handling customer complaints, and maintaining positive customer relationships - Investigating delays, exceptions, damages, shortages, and missed deliveries - Escalating service failures and concerns to appropriate departments - Other duties as required Qualifications: - Minimum 1-3 years of Customer Service experience, preferably within the Transportation/Logistics/Freight industry - Post-secondary education in Transportation/Logistics/related field is an asset - Knowledge of LTL/TL/Transportation operations is an asset - Excellent communication skills (both written and verbal) - Solid Administrative and Data Entry skills - Ability to multi-task and work independently in a fast-paced environment - Exceptional organizational, time management, and planning skills - High attention to detail - Good analytical skills Apply now! This position is for a new vacancy with our client. By applying to this position you agree to allow Breakaway Staffing to contact you via email, text, or phone call communication regarding this job application. #ADM Accommodations are available upon request for all individuals with disabilities taking part in the recruitment and selection process.