Bilingual Service Desk Support Specialist
Looking for a Bilingual SD resource join the team.
Working Location : Brampton, Ontario / onsite
Job requirements :
- Minimum 6-12 months of relevant experience of Remote technical support
- VERSANT CERTIFIED CANDIDATES with minimum B2 and C1 certifications
- Expected to Provide remote support in English and French to troubleshoot technical issues
- Provide quarterly content feed to include knowledge articles, videos, and attachments is compatible with the portal
- Level 1 Support and Updating Incident Management System and escalate complex issues to higher-level support teams
- Manage ACD, email, portal and chat queue balancing, resource planning, survey, and related operational systems to provide tier 1 support for all Service Provider-supported digital capabilities.
- Perform incident / request identification, reporting, logging of records, initial resolution, tracking of ticket, reporting and ticket status.
- Record all actions related to tickets (e.g. response, status, and resolution or escalation) in English in tracking tool.
- Answer questions on use or features for all standard hardware and software systems
- Strong Communication and Customer Service skills are essential for this role
Customer Service Specialist (Bilingual) - Fastfrate Group (Toronto)
We succeed in offering customers a full suite of asset-based transportation services including over-the-road, cross border and intermodal LTL and TL, drayage and transload, warehousing, distribution, final mile, and logistics services. A Sales Coordinator is an administrator who works to support sal...
Bilingual Patient Services Specialist / Reimbursement Specialist
The Patient Services Specialist is an integral part of the Patient Services team, responsible for the coordination and delivery of services related to the patient support programs offered by McKesson Specialty. Le spécialiste des services aux patients fait partie intégrante de l’équipe des Services ...
Accounting Specialist
Reporting to the Manager, Finance, the Accounting Specialist is responsible for the timely and accurate processing of all transactions related but not limited to Family Managed Home Care (FMHC) billing and accounts receivable and other accounting support related activities within the Ontario Health ...
Bilingual Customer Care Specialist - ISV
You’ll work closely with Customer Operations Specialists, Technical Specialists, and the Senior Technical Specialists, constantly learning and developing. Bilingual Customer Care Specialist - ISV. Bilingual Customer Care Specialist - ISV. As a Bilingual Customer Care specialist, every day there is a...
Bilingual Client Support Representative
Quantum Management Services is looking for an onsite Bilingual Client Support Representative for our client in the Manufacturing Industry in their GTA location. Responsibilities involve:- Order processing with high accuracy and speed according to internal and external customer request - Receive and ...
Care Coordinator - Bilingual (FRENCH)
In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans. Bilingual (French) Care Coordinator. Whether you work in our office, in the community, or a health care facility – you will play a lead role in pro...
Bilingual Customer Care Specialist
Position: Bilingual Customer Care Specialist Location: Woodbridge, ON (100% Onsite)Salary: Competitive and based on experienceJob Type: Permanent Our client within the manufacturing industry is seeking a dynamic and motivated Bilingual Customer Care Specialist to join their team onsite in Woodbridge...
Team Assistant - Bilingual (FRENCH)
By applying your health care administrative support experience – you will have the opportunity to play a key role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 9,000 regulated health care and other professionals. Provide admi...
Support Agent - Service Desk
Are you an experienced customer service professional? Do you have strong communication skills and ability to handle tasks in a professional manner?. If so we have an excellent opportunity for you! We are currently looking for a Service representative for a leading Canadian telecommunications firm. W...
Service Desk Support Assistant
Under the direction of the Manager, Customer Success, the Service Desk Support Assistant provides intermediate level end-user support in the IST (Information Services and Technology) department. ...