One growing team. One single-minded goal.
To innovate intuitive, responsive products to make environmental professionals' work lives easier.
ERIS is the fastest-growing company in the environmental risk industry, placing us as the largest provider of environmental database and historical research reports in North America. Join an exciting, progressive company known for its innovative products and industry-leading service.
Position Overview:
ERIS has an immediate opening for a Support Specialist to join our dynamic team. The Support Specialist is responsible for providing non-technical support to customers and assisting the SCRIVA team with the onboarding of clients to the report writing platform SCRIVA. SCRIVA is a software solution used for environmental site assessments, property condition assessments, and other technical due diligence reports created for commercial real estate transactions. The Support Specialist has exceptional communication and organizational skills, knowledge of SAAS-based systems, will learn ERIS product knowledge, and due diligence industry knowledge to assist clients in utilizing the report writing application to their needs resulting in customer satisfaction and client retention. This is a remote position that will be in British Columbia or Alberta. The expected work hours are 9 AM to 5 PM PST.
What We Offer:
· A culture based on caring, ownership, accountability, and integrity. Our teams are agile, collaborative, innovative and continually strive for excellence.
· We encourage a healthy work-life balance in a fast-paced expanding company.
· We treat others with respect and fairness and strive for clear and open communication at all levels.
· We are passionate about building an inclusive and diverse workplace that others envy.
Specific Responsibilities and Daily Tasks:
· Respond to customer queries in a timely and accurate way via phone, email, or online chat.
· Field and resolve service issues, provide troubleshooting support, and identify solutions to support customers.
· Assist the SCRIVA team with onboarding new clients.
· Ability to write concise support documents for client distribution. This includes step-by-step walk-throughs of product features with text, pictures, and possibly video documentation.
· Ability to multi-task tracking support cases, client requests, and frequently asked questions.
· Create buy-in for the product with customers and their national/local offices.
· Gain a deep understanding of customer experience, identify and fill product gaps, and generate new ideas that grow market share, improve customer experience, and drive growth.
· Work with the sales team and SCRIVA team members to meet client needs.
· Perform root cause analysis and resolve issues independently.
· Help maintain a checklist for reoccurring problems and develop recommendations for procedures to prevent problems.
· Troubleshoot application issues.
· Perform user administrative tasks.
· This description is a general listing of the required activity, tasks, and expectations of the position. Duties and responsibilities may change as required.
Remote Support Specialist (February 2025) • Mirabel, Quebec
Patio du Nord/Construction BC is looking for an Architectural Technologist available on a full-time basis.The person we are looking for must be able to draw with AutoCAD, calculate materials and kn... Voir plus
The Controls Technical Support Specialist provides high-quality technical support to internal and external customers for Sporlan electronic control products used in industrial refrigeration, superm... Voir plus
Management Consultant / Business Strategy Specialist.AI data lab for training frontier models and evaluating AI agents.Experts contribute their diverse subject matter knowledge across domains such ... Voir plus
We are a family of three: Joey (dad) Erin (mom) and River, our sweet baby boy! Joey works in Montreal, so from Monday to Friday it is just me and River at home.I am back at work (from home), and we... Voir plus
A leading financial services cooperative in Laurentides seeks a full-time Member/Client Experience Advisory Agent.You will enhance member satisfaction by providing personalized solutions and promot... Voir plus
Posted Tuesday, June 16, 2026 at 4:00 AM.Join a team where you can make a real difference!.Join a team where passion for animal care is part of everyday work.At VetStrategy / Groupe vétérinaire Dau... Voir plus
We are a family in Saint-Hippolyte, Quebec seeking a caring and responsible nanny to provide summer childcare for our infant.This is a live-out position, and we are offering $17.The ideal candidate... Voir plus
Conseiller(ère) en services bancaires - FR.RBC Saint-Sauveur-des-Monts, Quebec, Canada.Veuillez noter que les candidats retenus devront offrir et maintenir une mobilité entre les emplacements des s... Voir plus
EMPLOYÉS DU CSSL - DATE LIMITE POUR POSTULER : 8 juillet 2026.Les employés du Centre de services scolaire des Laurentides doivent obligatoirement postuler via l'intranet avec l'adresse courriel du ... Voir plus
Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Voir plus
Deliver outstanding client experiences as a Member Experience Advisory Agent.Utilize your expertise to ensure satisfaction while promoting banking solutions in a full-time on-site role.This tempora... Voir plus
Spécialiste du soutien technique – Saint-Eustache.Nous collaborons avec des employeurs passionnés et des candidats curieux de s’épanouir dans des environnements stimulants et bienveillants.Saint-Eu... Voir plus
Welcome to my home in Chertsey, Quebec! I'm in need of a reliable housekeeper to help me maintain a clean and organized living space.The ideal candidate will be responsible for cleaning the bat... Voir plus
Join a dedicated team at VetStrategy as a Veterinary Technician.Contribute to high-quality animal care and collaborate with a compassionate team focused on client relationships and professional gro... Voir plus
Patio du Nord/Construction BC is hiring an Architectural Technologist for a full-time role.Utilize your AutoCAD skills to design and calculate materials for both residential and commercial structur... Voir plus
Chemin du Mont‑Gabriel, Sainte‑Adèle, QC, Canada J8B 1A5.Between $55,000 and $60,000 per year.Perched atop Mont Gabriel in Sainte‑Adèle, our hotel offers a truly unique environment where employees ... Voir plus
Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Call Center Representative Agent experience needed.Call ... Voir plus
Advance your career with an HR Support Specialist role at AAA Canada in Mirabel, QC, focusing on recruitment and employee relations.This full-time position provides a chance to make a significant i... Voir plus
Chemin du Mont-Gabriel, Sainte-Adèle, QC, Canada J8B 1A5.Join a place where history meets nature.Perched atop Mont Gabriel in Sainte-Adèle, our hotel is a unique space where employees create unforg... Voir plus
Are you passionate about making a difference in the world? Look no further! The Borgen Project is an international organization that works at the political level to improve living conditions for pe... Voir plus
