Talent.com
Hook & Ladder
Remote Client Success ManagerHook & Ladder • Mirabel, Quebec
Remote Client Success Manager

Remote Client Success Manager

Hook & Ladder • Mirabel, Quebec
Il y a plus de 30 jours
Type de contrat
  • Temps plein
  • Télétravail
Description de poste

We’re Hiring a Client Success Manager! ✍️




You won’t just be managing accounts — you’ll be the strategic force behind driving growth for our clients across Canada. Especially our beloved multi-location restaurant brands. 💥




🎯 Profit-sharing program — When you win, we win! We give our team a stake in the outcome.


🌴 Flexible PTO (Yep, really.)


🏠 100% Remote – Work from anywhere.


🔥 Tons of Autonomy – We trust you to own your work.




We’re looking for a Client Success Manager with a strong foundation in content strategy to join our growing team. You’ll play a critical role in leading client growth, particularly for our multi-location restaurant clients across Canada.


In this role, you’ll be the strategic lead and primary relationship manager, owning content strategy while overseeing a cross-functional team that supports both content execution and performance strategy. From campaign ideation and planning to multi-channel roadmaps and reporting, you’ll help clients achieve meaningful business outcomes through a growth-focused digital marketing lens.




What You’ll Be Doing:





  • Cultivate Client Relationship and Trust: Serve as the main point of contact, building strong relationships with head office stakeholders and local franchisees when needed. Use regular check-ins, feedback loops, and strategic guidance to foster true partnership and drive adoption of marketing strategies.

  • Lead Content-Driven Growth Strategy: Develop and present localized, multi-channel content roadmaps (social, email, web, paid advertising) that align with each client’s goals, brand voice, and community trends; ensuring they’re rooted in audience insights and built to deliver measurable business outcomes. Stay current on content trends and tools, using them to inform and elevate the strategy at every touchpoint.

  • Oversee Cross-Functional Campaign Execution: Collaborate closely with cross-functional team members to ensure a seamless execution that’s aligned with performance goals and maintains brand consistency across channels. Define and interpret key metrics to drive ongoing optimization and demonstrate impact on client growth.




This Job is for You if:



  • 💼 You have 3+ years in Client/Customer Success, Account Management, or Marketing Management roles — ideally in a marketing agency or fast-paced, digitally-focused environment.

  • 🎓 You have a bachelor’s degree (or equivalent) in Marketing, Communications, or a related discipline.

  • 🍽️ You have 1+ years of experience serving restaurant or hospitality clients.

  • 🗣️ You’re fluent in English (C1+), both written and spoken.

  • 📊 You have a deep understanding of content SEO, audience segmentation, storytelling frameworks, and multi-channel content planning.

  • 📋 You have hands-on experience with content workflows and platforms like CMS systems, HubSpot, Notion, Asana, Monday.com.

  • 🧭 You can drive content strategy while overseeing a cross-functional team, including content execution and performance specialists.

  • 🗂️ You’re organized, detail-oriented, and comfortable managing project scopes, timelines, and budgets.




Bonus Points if You:



  • Have experience supporting marketing strategies for QSR, fast-casual, or multi-location restaurant brands.

  • Have written conversion-focused copy (ads, landing pages, SEO blogs, emails).

  • Have experience experimenting with AI tools for ideation, content generation, or streamlining workflows.

  • Speak Spanish (not a deal-breaker, but cool).




Do NOT apply if:



  • You seek a purely tactical writing role without ongoing client-facing responsibilities.

  • You need close oversight to stay on track, or feel uncomfortable working autonomously in a fast-paced setting.

  • You resist feedback, iteration, or collaborative brainstorming.

  • You find it challenging to translate strategic insights into clear, actionable content.

  • You don’t enjoy keeping up with evolving content and digital marketing trends, tools, or technologies.

  • You prefer minimal involvement in client communication or relationship-building.

Créer une alerte emploi pour cette recherche

Remote Client Success Manager • Mirabel, Quebec

Offres similaires

Remote Management Consultant

Micro1Sainte-Adele, Quebec, CA
50,00 $CA par heure
Télétravail
Temps plein

Management Consultant / Business Strategy Specialist.AI data lab for training frontier models and evaluating AI agents.Experts contribute their diverse subject matter knowledge across domains such ... Voir plus

 • Offre sponsorisée

Remote Referral Partnerships Lead

Micro1Sainte-Adele, Quebec, CA
30,00 $CA par heure
Télétravail
Temps plein

AI data lab for training frontier models and evaluating AI agents.Experts contribute their diverse subject matter knowledge across domains such as finance, healthcare, STEM engineering, and more.AI... Voir plus

 • Offre sponsorisée

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausChertsey, QC, CA
Télétravail
Temps plein +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Voir plus

 • Offre sponsorisée

Onsite Member Experience & Financial Empowerment Advisor

DesjardinsSainte-Adèle, Laurentides, CA
Temps plein

A leading financial services cooperative in Laurentides seeks a full-time Member/Client Experience Advisory Agent.You will enhance member satisfaction by providing personalized solutions and promot... Voir plus

 • Offre sponsorisée

Join Mont Gabriel as a Sales Manager

Hôtel Mont Gabriel, une propriété Tribute PortfolioSainte-Adèle, Laurentides, CA
Temps plein

Take your sales expertise to new heights at Mont Gabriel in beautiful Sainte-Adèle, QC.As a Sales Manager, you'll develop business opportunities and nurture customer relationships within a vibrant ... Voir plus

 • Offre sponsorisée

Earn Money By Taking Surveys - Remote

AlmediaSaint-Sauveur, Canada
Télétravail
Temps plein

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Voir plus

 • Offre sponsorisée

Be your Own Boss - Shop and Deliver

Instacart ShoppersPrévost, QC, CA
Temps partiel +1

Start earning money fast and be your own boss.Instacart is a leading retail enablement platform that works with grocers and retailers to transform how people shop.Instacart’s platform helps people ... Voir plus

 • Offre sponsorisée

Conseiller(ère) en services bancaires- FR

RBCRoulottes-des-Monts, QC, CA
Temps plein

Conseiller(ère) en services bancaires - FR.RBC Saint-Sauveur-des-Monts, Quebec, Canada.Veuillez noter que les candidats retenus devront offrir et maintenir une mobilité entre les emplacements des s... Voir plus

 • Offre sponsorisée

Gérant Expert en Vente et Management dans les Télécommunications

JobsMedia.ioSainte-Adèle, Laurentides, CA
Temps plein

Devenez un Gérant influent dans le secteur des télécommunications.Votre mission sera de guider et inspirer votre équipe pour réaliser des objectifs de vente ambitieux et offrir un service exception... Voir plus

 • Offre sponsorisée

Gestionnaire En Formation

Enterprise MobilityPrévost, Canada
Temps plein

OverviewCommencez votre carrière chez Enterprise! Nous embauchons immédiatement pour notre programme reconnu de formation en gestion.Que vous visez un avenir dans le domaine des ventes, du développ... Voir plus

 • Offre sponsorisée

Conseiller Service Client Soir – Avantages & Opportunités - C$17.6 Par Heure - Sans Expérience

Couche-TardPrévost, Canada
Temps plein

Le rôle principal est de fournir un service clientèle exceptionnel et de rester debout pendant de longues périodes. Voir plus

 • Offre sponsorisée

Préposé Service Client - $16.1 Par Heure

FilgoPrévost, Canada
Temps plein

Offrir un service à la clientèle exceptionnel en effectuant des transactions, en proposant des produits, en gérant les opérations du dépanneur et en préparant les produits alimentaires, tout en mai... Voir plus

 • Offre sponsorisée

Call Center Representative Agent Work From Home - Part Time Focus Group Panelists

ApexFocusGroupChertsey, Quebec, Canada
Télétravail
Temps plein +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Call Center Representative Agent experience needed.Call ... Voir plus

 • Offre sponsorisée

Sales manager

Hôtel Mont Gabriel, une propriété Tribute PortfolioSainte-Adèle, Laurentides, CA
Temps plein

Chemin du Mont‑Gabriel, Sainte‑Adèle, QC, Canada J8B 1A5.Between $55,000 and $60,000 per year.Perched atop Mont Gabriel in Sainte‑Adèle, our hotel offers a truly unique environment where employees ... Voir plus

 • Offre sponsorisée

Advisory Agent, Member and Client Experience

DesjardinsSainte-Adèle, Laurentides, CA
Temps plein +1

The work mode arrangement for the position is full-time on site.As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are sat... Voir plus

 • Offre sponsorisée

Outdoor Carpenter at Construction BC

PatiodunordSainte-Adèle, Laurentides, CA
Temps plein

Patio du Nord is looking for dedicated Carpenters to build outdoor structures.Ideal candidates will possess strong attention to detail and be ready to travel in the Montreal area.As part of Patio d... Voir plus

 • Offre sponsorisée

Manager Opérations Adjoint — Projets & Leadership

PGW Auto GlassSainte-Adèle, Laurentides, CA
Temps plein

Une entreprise de vente en gros recherche un Assistant-gérant des opérations pour soutenir la gestion quotidienne d'un grand centre de distribution de verre automobile.Le candidat idéal est passion... Voir plus

 • Offre sponsorisée

Customer Success Manager - C$110,000 - C$140,000 A Year

EsusuPrévost, Canada
Temps plein

Esusu seeks a Customer Success Manager to ensure client satisfaction.Responsibilities include driving adoption, developing success plans, building client relationships, identifying growth opportuni... Voir plus

 • Offre sponsorisée

Writer/Journalist Internship Part-Time in Worldwide - Remote Worldwide

The Borgen ProjectSainte-Adele
Télétravail
Temps partiel +1

Are you passionate about making a difference in the world? Look no further! The Borgen Project is an international organization that works at the political level to improve living conditions for pe... Voir plus

 • Offre sponsorisée

Représentant·e Du Développement Des Affaires - C$65,000 - C$80,000 Par An - À Distance

Plume IAPrévost, Canada
Temps plein

Rejoignez Plume IA en tant que Représentant du Développement des Affaires pour révolutionner la documentation clinique.Vous prospecterez et générerez du pipeline en utilisant des outils CRM, tout e... Voir plus