Portfolio Administrator, Private Clients

Job Description:

• Deliver a consistently positive, professional client experience across all interactions
• Lead and execute account onboarding, transfers, and closures in full compliance with regulatory requirements
• Develop a strong understanding of the firm’s investment products and services
• Process transactional requests and coordinate cash settlements as required
• Proactively investigate and resolve client inquiries in a timely manner
• Produce monthly and quarterly reports and year-end tax reporting packages
• Maintain accurate client records and documentation within the CRM system
• Take full ownership of assigned files, ensuring data integrity, prioritization, and timely progression through workflows
• Coordinate activities with internal teams and external partners; support meeting planning and logistics
• Assist in planning and executing client events one to two times per year
• Manage incoming calls, including answering, screening, and directing as appropriate
• Greet visitors in a professional and welcoming manner
• Maintain office organization and equipment; manage supply inventory and ordering
• Support the team in resolving ad hoc issues and time-sensitive requests as they arise
  
  

What We Offer:

• Employee Ownership: As an employee-owned firm, we believe in rewarding those who contribute to our collective success. Team members have the opportunity to become future shareholders and grow alongside the firm.
• Open and Transparent Culture: We value open dialogue, collaboration, and trust. Everyone has a voice, and ideas are encouraged - whether they come from a new hire or a long-time partner.
• Team-Oriented and Supportive Environment: You’ll work closely with experienced professionals who are approachable, respectful, and invested in each other’s success.
• Work-Life Balance: We understand that personal well-being fuels professional excellence. Our flexible, balanced approach enables you to thrive both inside and outside of work.
• Learning and Development: As part of a boutique firm, you’ll gain exposure to multiple facets of the investment business and have the chance to broaden your skills and impact.
• Shared Purpose: Join a firm built on independence, integrity, and long-term relationships where we measure success by the trust we build and the results we deliver for our clients.
• Competitive Compensation Package: Salary range of $65,000 - $70,000 per annum, with flexibility for exceptional candidates with highly relevant experience. Compensation will be commensurate with education, experience, and internal parity; includes RRSP contribution, extended health benefits from day of joining (no waiting period), and three weeks’ vacation, annually.
  

Job Qualifications:

• 5 years’ experience working in the investment or financial services industry, with strong, working knowledge of investment account types for private clients (registered and non-registered), estates, trusts, endowments, and foundations
• Completion (or current enrollment) in the Canadian Securities Course
• Experience with Salesforce CRM is an asset
• Intermediate level of proficiency in: Excel Word (version control, document polishing)Outlook Adobe Acrobat

Professional Competencies:

• Exceptional written and verbal communication skills
• Demonstrated ability to interact with clients
• Exceptional ability to manage multiple tasks and changing priorities
• A dual passion for operational efficiency and client service
• Attention to detail; and an inquisitive mind
• Possess great initiative and problem-solving skills
• Ability to collaborate and thrive independently and in a team-based environment