- Durée de l'emploi : Permanent
- Langue de travail : Anglais
- Heures de travail : 37.5 hours per week
- Education :
- Expérience :
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- or equivalent experience
Asset languages
Spanish; Castilian
Work setting
- Help desk
- Private company, corporation or industry
- Information technology (IT) infrastructure
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Manage incidents
- Confer with clients to identify requirements
Supervision
No supervision responsibility
Certificates, licences, memberships, and courses
- Cisco certified network associate
- Citrix certified professional (CCP)
- CompTIA Security+ Certification
- Information technology infrastructure library (ITIL) Certification
- Microsoft Certified Solutions Associate (MCSA)
- Microsoft certified IT professional (MCITP)
- Microsoft certified professional (MCP)
- Microsoft certified solutions associate (MCSA)
- Microsoft certified technology specialist (MCTS)
- Network+ Certification
- VMware certified professional
- Information Systems Professional (ISP)
- Microsoft Certified Systems Engineer (MCSE)
- A+ Certification
- Certified Cloud Security Professional (CCSP)
Computer and technology knowledge
- Information Technology Infrastructure Library (ITIL)
- Networking software
- Networking hardware
- Networking security
- Servers
- Desktop applications
- File management software
- Mail server software
- Desktop publishing software
- MS Active Directory
- MS Office
- MS Windows
- Spreadsheet
- TCP / IP
- Wireless networks
- Virtualization
- Firewall
Area of work experience
Information technology (IT) service delivery
Security and safety
Criminal record check
Transportation / travel information
- Own transportation
- Willing to travel
- Travel expenses paid by employer
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Sitting
- Combination of sitting, standing, walking
- Bending, crouching, kneeling
- Ability to work independently
Own tools / equipment
Cellular phone
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
- Flexibility
- Analytical
- Proactive
Experience
3 years to less than 5 years
Workplace information
Hybrid
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
Financial benefits
- Bonus
- Group insurance benefits
Long term benefits
Maternity and parental benefits
Other benefits
- Free parking available
- Learning / training paid by employer
- Other benefits
- Team building opportunities
- Travel insurance
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