Service Desk Analyst
Job Description
WBM is looking for a customer service professional to join our Service Desk team in the role of Service Desk Analyst.
As a Service Desk Analyst, you provide level 1 technical support with a goal to provide a great customer experience in a multi-channel environment through telephone, email, chat and online requests. You provide world class support our client community using remote systems and tools and work in collaboration with our clients and their specialized 2nd and 3rd level technical teams.
In this role, you can be involved in the entire lifecycle of incidents and service requests from receipt, detection, and discovery to resolution and closure. You are often the first point of contact to perform high level triage and diagnostics, assess problems, and troubleshoot. This is a fast-paced team focused on customer service, outstanding communication, quality, and knowledge management.
Depending on your skills and experience, you will join our team as either a level 1, level 2 or level 3 analyst and have the opportunity for skills development and career advancement on our rapidly growing team.
Key Qualifications:
The successful candidate will possess the following key skills and experience:
Join our team and write your own story.
Service Desk Analyst • Regina, CA
We provide registry and information management services for public data and records to our customers.Our people are what drives our innovation, growth, and well-being.In this role, you will focus o... Voir plus
Enhance operational strategies as a Revenue Operations Analyst.Leverage your analytical skills to optimize workflows and improve lead management in a remote-first setting.This role focuses on desig... Voir plus
Working with ISM will work wonders for your career!.The Manager, IT Service Management is accountable for the ownership, governance, maturity, and performance of enterprise IT Service Management (I... Voir plus
Job SummaryThe purpose of this job is to provide all aspects of NetBackup administration and provide technical guidance and support to Junior L1 NetBackup administrators.This position will also han... Voir plus
Become a Customer Order Specialist at Motion Industries, where you will fulfill customer orders and manage inquiries through multiple communication channels.Your organizational skills will be key i... Voir plus
Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Amyantek Please send your resume at mounika.SaskEnergy with a possi... Voir plus
Seeking a Senior Solutions Architect for Core Networks to lead technical pre-sales and delivery, designing and proposing network enhancement solutions for operators.Responsibilities include creatin... Voir plus
Embark on a rewarding journey as a Server at Earls, where you will enhance guest experiences with genuine hospitality and exceptional service.Your role focuses on meaningful interactions and authen... Voir plus
Select how often (in days) to receive an alert:.We are proud to reside on Treaty 4 Territory and the traditional lands of the Cree, Saulteaux, Dakota, Nakota, Lakota, and Métis Nation, honoring and... Voir plus
Quiénes somosEn Kyndryl, ejecutamos y reimaginamos los sistemas tecnológicos esenciales que generan ventajas para las empresas líderes del mundo.Estamos en el corazón del progreso; con experiencia ... Voir plus
Nuclear Business Technology team to help with requirements management, workshop facilitation, presentations, business analysis, and more for the NBT program.Documentation of complex business concep... Voir plus
A technology services company based in Regina is looking for a Customer and Information Services Representative to join their team.This full-time position requires handling customer communications,... Voir plus
We are looking for energetic Servers to enhance our service team.Our Servers build genuine and authentic connections that last a lifetime.Servers at Earls understand the true meaning of hospitality... Voir plus
Elevate your career as a Senior Identity and Access Management Analyst with CGL.This hybrid role focuses on identity lifecycle management, IAM solutions, and operational efficiencies.Join the IT de... Voir plus
Location: Regina, Saskatchewan (Onsite – Mon- Fri).Contract: 1 Year + Possible Extension.We are seeking experienced Senior Business Analyst(s) to support business transformation and digital moderni... Voir plus
At SaskTel, we don't just think big – we innovate and lead the way! We enrich everyday life.We empower people, organizations and communities to reach their full potential.If you're passiona... Voir plus
Elevate guest experiences in The Atlas as our Front Desk Manager, overseeing operations with a blend of hospitality and management.Your leadership will ensure every visitor feels at home.As the Fro... Voir plus
Join FCC as a Data Product Analyst and transform data solutions in customer management.Focus on user stories and collaborate within Agile teams for impactful results.In this Permanent role at FCC, ... Voir plus
Data Analyst (0 Experience Required).Data Analyst (0 Experience Required).For thousands of years, maps have provided humans with the knowledge they need to make decisions.As a Maps Evaluator, you w... Voir plus
Join CLIENT as a NetBackup Operations Expert, delivering comprehensive administration and incident management support.Guide junior administrators through escalated incidents and root cause analyses... Voir plus
