Location: Yorkdale Boutique, North York, ON (in Holt Renfrew)
Reports to: Operations Manager
Contract: Full-time and permanent position
Your role @ Chanel:
As a Phones and Cashier Support, you will be answering all phone inquiries in a professional, timely, and courteous manner. You will also effectively perform cashier and administrative duties in support of a variety of assigned functions required for the Boutique and the Head Office, while maintaining the CHANEL standards of excellent customer service, product knowledge and care, personal presentation, and teamwork at all times.
What impact you can create at Chanel:
Providing excellent customer service on the phones
Accurately document messages and deliver to Fashion Advisors on a timely manner
Establish and provide strong client relationships over the phones by responding promptly and appropriately to all internal and external queries and ensuring that all clients are kept informed as appropriate
Help at cashier with processing transactions precisely as needed
Ensuring Cash and Wrap stations are prepared and stocked as needed
Prepare packaging and assist with gift wrapping parcels as needed
Always provide the highest level of customer service to colleagues, including prompt response to requests from Clients, Boutique Management and Head Office
Communicate appropriately and effectively with colleagues and management within own and other Boutiques, as well as with CHANEL Head Office as required
Apply a helpful and courteous manner towards all colleagues, remaining reliable, supportive and flexible as the business demands
Ensure absolute confidentiality of the Company’s commercial activities and internal affairs at all times
What you will bring to the role:
Successful experience of at least 1-3 years in customer service. Retail operations and/or phone customer service is an asset;
Excellent verbal and written communication skills;
Ability to handle multiple tasks simultaneously;
Strong organization and follow-up skills (essential);
Proven ability to work in a fast-paced environment;
Willingness to work retail business hours which include weekends and flexible to business demands, including some out of hours as required;
Comfortable working with different departments and teams;
Fluent English, French a plus.
You are energised by:
Communicating on the phone with others on a regular basis
A fast-paced work environment
Making a visible contribution to the success of a team
Connecting different departments and team members to achieve common goal
What you would gain from this experience:
The opportunity to work with a fun, creative and passionate brand;
The opportunity to support and contribute to the back of house.
Benefits at CHANEL:
Our employee benefits have been created to support you across your professional and personal life by offering you:
*Benefits are eligibility dependent and subject to change at any time.
CHANEL CANADA ULC. welcomes all applicants for this position. We are committed to fair and accessible employment practices. Accommodations are available upon request for candidates with disabilities throughout the recruitment process.
Phones and Cashier Support • North York
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