Agent de recouvrement

ARE YOU AN EXPERIENCED COLLECTION OFFICER WITH PRIOR EXPERIENCE WORKING WITH HIGH-RISK ACCOUNTS?

WHO WE ARE :

Eden Park Inc. ( EdenPark ) is a dynamic automobile finance subsidiary of Fairstone Bank.

We offer a broad training program where you will be supported with professional development and encouraged to further build an exciting career with us!

WHY JOIN US? Fairstone is committed to creating a healthy life balance such as :

Be a part of our inclusive workplace where diverse perspectives drive innovation and excellence."

WHAT WE OFFER?

• Work-Life Balance : Our 37.5-hour workweek and hybrid model (3 days in-office) promote a healthy balance.
• Wellness : Tailored well-being solutions available 24 / 7.
• Time Off : Minimum 15 paid vacations, 6 wellness days, with federal holidays.
• Community Support : Paid Volunteer Day to give back to your community.
• Retirement Planning : Employee and employer contribution pension plan, plus the Fairstone Retirement Savings Plan
• Education : Tuition reimbursement program covering expenses up to $3,000 per year.
• Development : Access to Fairstone Academy for comprehensive training and skill development.
• Employee discounts : Exclusive access to discounted products and services, including car insurance, hotels, attractions, movies, gym memberships, and more.

A REGULAR DAY FOR YOU WILL INCLUDE :

• Provide excellent service while ensuring exceptional results in the collection of financial loans.
• Contact past due customers through the appropriate channeling methods, request and negotiate payment arrangements within authorized limits, and send correspondence to collection customers.
• Use company-specific policies and procedures to maintain and coordinate firm payment recovery.
• Assess and mitigate risk by referring accounts for further action.
• Document all call activity details in the Collections system to reflect any action taken, e.g., commitments to pay and / or amounts and dates agreed upon.
• Achieve individual collection targets to meet Department and Company-wide goals.
• Complete other collection responsibilities, as assigned.

REQUIREMENTS :

• You possess excellent verbal and written communication skills.
• You are tech-savvy and know your way through Microsoft Office Suite and Outlook.
• You are experienced with skip tracing and familiar with using 411, social media, and the ability to understand credit bureaus.
• You have at minimum of 3 years of working with high-risk accounts in the auto financing industry.

EXTRA- AWESOME TO HAVE!

• Post-secondary education in Business Administration or any other relevant studies.
• You have demonstrated work experience with sub-prime consumers.
• You speak French!

WORKING CONDITION :

You have flexible availability to work. Working hours can range anywhere between 9 AM to 9 PM EST Monday to Friday with alternating Saturday shifts;

schedules are completed a month in advance and shifts are rotating. : 8 : 30 am-5 : 00pm, 9 : 30 am-6 : 00 pm, 12 : 30-9 : 00pm, and two Saturdays a month.

We are proud to be one of Montreal's Top Employers 2023 by Canada’s Top 100 Employers!

We are honored to be recognized for offering a best-in-class workplace, incentives, and initiatives to our dedicated employees who have helped build Fairstone into an employer of choice.

WE ARE PROUD TO BE : Montreal's Top Employers 2024 by Canada’s Top 100 Employers!

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