Our client, a leading company in the web design space for elite private members clubs worldwide, is looking for an Implementation Manager to lead a talented team of project coordinators and team leads.
This is an exciting opportunity for someone with a strong background in leadership, process management, and customer service to oversee the seamless execution of website implementation projects.
In this role, you will be responsible for guiding two Team Leads and a team of over ten Project Coordinators. Your team will work closely with clients to understand their needs, manage timelines, and ensure the on-time delivery of high-quality websites that reflect the clubs' culture of excellence.
You’ll also be tasked with monitoring project performance, optimizing processes, and maintaining strong client relationships.
If you feel that this role is interesting, and your profile is a good fit, I'd love to hear from you! The best and fastest way to get a response is to submit your updated resume to abhilasha.
Advantages
Working at MNC with progressive career advancement
High level of autonomy
Competitive compensation package
Flexibility work schedule - 1 / 2 days onsite per week
Responsibilities
Overseeing the progress of high-priority website projects and ensuring they stay on track.
Mentoring Team Leads and Project Coordinators to achieve monthly, quarterly, and annual objectives.
Acting as the main escalation point for client issues and troubleshooting.
Managing the onboarding of new team members and guiding their career development.
Conducting regular process reviews and ensuring teams adhere to quality standards.
Facilitating team meetings and ensuring cross-department collaboration.
Qualifications
Bachelor's degree or college diploma.
2+ years of experience managing a team of Implementation Coordinators or Project Managers.
Customer service experience in the software industry, with strong organizational and communication skills.
Proficiency in Microsoft Word, Excel, PowerPoint, and other tools.
Summary
Our client, a leading company in the web design space for elite private members clubs worldwide, is looking for an Implementation Manager to lead a talented team of project coordinators and team leads.
This is an exciting opportunity for someone with a strong background in leadership, process management, and customer service to oversee the seamless execution of website implementation projects.
In this role, you will be responsible for guiding two Team Leads and a team of over ten Project Coordinators. Your team will work closely with clients to understand their needs, manage timelines, and ensure the on-time delivery of high-quality websites that reflect the clubs' culture of excellence.
You’ll also be tasked with monitoring project performance, optimizing processes, and maintaining strong client relationships.
If you feel that this role is interesting, and your profile is a good fit, I'd love to hear from you! The best and fastest way to get a response is to submit your updated resume to abhilasha.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.
In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming;
Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.
We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.
ca to ensure their ability to fully participate in the interview process.
Customer Implementation Manager
As the Customer Implementation Manager, your role is to manage the entire onboarding process for your book of business, beginning to end-from sales handover to configuration to training. Document customer interactions and feedback meticulously, leveraging this data to continuously improve the onboar...
Process Improvement Manager
The Process Improvement Manager will be responsible for identifying process gaps and inefficiencies across all functions within the company and leading the development, implementation, and tracking of new processes and technologies to enhance overall operational effectiveness. Under the leadership o...
Customer Experience Manager
The Customer Experience Manager is responsible for the overall customer experience strategy in the dealership. As a Customer Experience Manager, YOU will experience:. Ensuring the organization embraces a positive customer experience as a top priority in every customer engagement will be central to t...
Temporary Customer Experience Manager - Victoria's Secret - Upper Canada Mall - Newmarket, ON
A Victoria’s Secret & Co Customer Experience Manager . The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Customer Experience Manager supports op...
Customer Experience Manager (Client Services/Ad Ops)
Teads is looking for a highly motivated, driven, and tactical Customer Experience Manager who will be tasked with both pre-sale strategy and post-sale activation. At Teads, we value the experiences that our clients have with our brand at every step. Everyone at Teads plays a role in making this expe...
Journey Manager, Customer Experience
Customer Experience Management, Business Process Analyst, Marketing Operations, Information Architecture (UX/UI) or equivalent experience. Experience Management Framework to improve the Customer Experience. The Journey Manager will be important to expanding Autodesk's portfolio of Customer Experienc...
Customer Experience Manager - Part Time
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development. In select stores that do not have a Fra...
Customer Experience and Operations Manager
My client is looking for someone with a strong leadership and operational skills, who has the ability to develop and implement strategies to improve customer retention and develop programs to gain new customers. Ability to develop and implement strategies to improve customer retention and develop pr...
Customer Experience Manager - Full Time
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development. In select stores that do not have a Fra...
Process Improvement & Reporting Manager
As a Process Improvement & Reporting Manager you will be pivotal in enhancing operational excellence through process improvement and project management. Our Operations team in Toronto is currently looking for a Process Improvement & Reporting Manager to join the team. Lead, develop and imple...