The Heritage Inn & Convention Centre in Pincher Creek, Alberta is seeking a highly skilled and experienced Front Desk Manager to oversee the daily operations of our hotel's front desk.
The ideal candidate will have a passion for providing excellent customer service and be able to manage a team of front desk staff effectively.
Responsibilities :
- Oversee the daily operations of the front desk, including managing and scheduling staff, handling guest inquiries and complaints, and ensuring the front desk area is organized and welcoming.
- Train and supervise front desk staff to ensure they are providing excellent customer service, handling guest inquiries and complaints effectively, and following hotel policies and procedures.
- Monitor and maintain hotel room inventory and occupancy levels to ensure maximum revenue and profitability.
- Ensure all guest information is accurate and up-to-date in the hotel's reservation system.
- Manage the hotel's check-in and check-out process, ensuring guests have a seamless and efficient experience.
- Respond to guest feedback and reviews, and take appropriate action to address any concerns or issues.
- Collaborate with other hotel departments, including housekeeping and maintenance, to ensure a seamless guest experience.
- Monitor and manage the hotel's budget and expenses related to the front desk operations.
- Stay up-to-date with industry trends and developments to ensure the hotel is providing a competitive and high-quality guest experience.
Requirements :
- At least 2 years of experience in a front desk management role in the hospitality industry.
- Excellent customer service skills and the ability to manage a team effectively.
- Strong communication skills and the ability to handle guest inquiries and complaints with tact and diplomacy.
- Knowledge of hotel reservation systems and front desk operations.
- Strong organizational and time management skills, with the ability to multitask and prioritize effectively.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Bachelor's degree in Hospitality Management or a related field is preferred or 2-4 years front desk and night audit experience.
We offer a competitive salary and benefits package, including health insurance, meal and room discounts, and opportunities for career growth and development.
If you are a motivated and experienced Front Desk Manager looking for a new challenge, we would love to hear from you.
Thank you to all those who apply; however, only those considered for an interview will be contacted.
Job Types : Full-time, Permanent
Benefits :Flexible Language Requirement :
- French not required Schedule :
- Day shift
- Day shift
- Holidays
- Monday to Friday
- Weekends as needed
Work Location : In person
Front Desk Manager
The Heritage Inn & Convention Centre in Pincher Creek, Alberta is seeking a highly skilled and experienced Front Desk Manager to oversee the daily operations of our hotel's front desk. Oversee the daily operations of the front desk, including managing and scheduling staff, handling guest inquiries a...
Cashier
The Cashier ensures an excellent experience for their guests by exceeding expectations and taking, assembling, and serving orders accurately. The Cashier cares for their guests first before anything else, delighting them with friendly and caring service that creates loyalty. The Cashier also ensures...
receptionist
Secondary (high) school graduation certificate.Greet people and direct them to contacts or service areas.Provide basic information to clients and the public.Schedule and confirm appointments.Maintain work records and logs.Answer telephone and relay telephone calls and messages.Work conditions and ph...
administrative assistant
Education: Secondary (high) school graduation certificate.Experience: 7 months to less than 1 year.Plan and control budget and expenditures.Plan and organize daily operations.Record and prepare minutes of meetings, seminars and conferences.Schedule and confirm appointments.Answer telephone and relay...
office manager
Delegate work to office support staff. Co-ordinate and plan for office services such as accommodation, relocation, equipment, supplies, forms, disposal of assets, parking, maintenance and security services. Oversee and co-ordinate office administrative procedures. ...
cashier
No degree, certificate or diploma.Stock shelves and clean counter area.Calculate foreign currency exchange.Monitor all entrances and exits, request proof of payment when necessary.Participate in promotional activities.Verify the age of customers when selling lottery tickets, alcohol or tobacco produ...
Night Receptionist
We are looking for Night Receptionists for our international resorts. ...
Project Management Office - Senior Project Manager
The mission of the Project Management Office is to bring the most important projects to realization. Aritzia is growing, and our Project Management Office (PMO) is growing with it. As the Senior Project Manager, you will be responsible for delivering the successful completion of the highest quality ...
receptionist
Secondary (high) school graduation certificate.Greet people and direct them to contacts or service areas.Provide basic information to clients and the public.Maintain work records and logs.Perform clerical duties, such as filing and sorting and distributing mail.Answer telephone and relay telephone c...
HR Manager- Head Office
Responsible for all company recruitment in conjunction with managers, taking a proactive approach to recruiting and maintaining a database of potential candidates for future opportunities. Liaise and communicate effective with key management, executive personnel, and provide guidance to managers, te...