The Opportunity :
Scope of the position
The Counter Sales Representative will be responsible for sales of HVAC parts, equipment, and supplies over the phone and over the counter.
Duties and Responsibilities
- Provides technical support to customers.
- Answers customer calls and identifies parts.
- Actively makes customers aware of product promotions.
- May load and unload a shipment of parts, supplies, and equipment.
- Receives and processes customer orders.
- Maintains supplies inventory by recording quantities used and determining supplies needed.
- Informs customers of standard procedures or resolution of the problem.
- Determines the best method to resolve problems to ensure customer satisfaction and company adherence to policies.
- Practices safe material handling techniques.
- Generates invoices for counter sales orders.
- Participate in a call schedule for after-hours customer service.
Skills and Qualifications
- Possesses excellent customer service skills.
- Must have or be able to obtain a valid Class 5 driver’s license.
- Demonstrates an understanding of effective selling methods.
- Possesses knowledge of HVAC systems and the ability to demonstrate and discuss with customers.
- Have a working knowledge and complete understanding of how to process orders, quotes, credits, and backorders on the computer.
- Understands basic inventory, warehousing, and stocking procedures.
- Must be able to handle multiple tasks.
- Works easily with others in a high paced work environment.
- Demonstrates effective communication skills (verbal, written, and listening).
- Be energetic and self-motivated.
- Maintain a business-like manner at all times.
- Dedicated to continuous improvement.
- Possesses basic Microsoft Office skills.
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