Field Operations Specialist

It All Starts with Our People

As the leader in automotive preventive maintenance, Valvoline has a proven track record of growth. We continue to invest in our people, processes, and technology to strengthen our ability to efficiently deliver Quick, Easy, Trusted service across all our stores every day.

We're not just in the car business; we're in the people business. And we're looking for humble, hungry, and smart people to help us shape the future of mobility.

If you're hungry to drive change and seek a dynamic, collaborative environment that fuels both personal and professional growth, you've found your place with us.

Our highest priority is creating a diverse and welcoming workplace with team members from varied backgrounds and experiences.

People of color, women, LGBTQIA+, veterans, and persons with disabilities are strongly encouraged to apply.

The Opportunity

Valvoline has a rewarding opportunity as a Field Operations Specialist . In this role, you will partner with the GCOC (Great Canadian Oil Change) field team and franchisees;

the candidate will complete and communicate accurate assessments of store-level franchise operations. Using established and consistent template tools, the candidate will evaluate guest experience, store appearance, brand standards, operational compliance, and more to identify areas of success and opportunity.

The evaluations completed by the Field Operations Specialist will be utilized to identify and share best practices, drive improvement, and enhance operational consistency across all GCOC franchise locations.

Given the territory of responsibility, you must live in Canada and be able to travel to the US to apply.

How You'll Make a Difference

• Assess franchise store operations through store visits and evaluations, including oil change process execution, proper use of training tools, safe practices, inventory compliance, appropriate staffing, store appearance, curb appeal, brand standards, and employee development.
• Document in-store visits through detailed reporting and consistently applied to templating.
• Communicate results internally to the field team and externally to franchise partners.
• Gather supplemental information relevant to the field operations of individual franchise locations using technology tools (point-of-sale reporting, guest feedback surveys, etc.).
• In-the-moment coaching on safe practices, oil change procedures, etc., when appropriate.
• Ensure implementation of current and new GCOC initiatives.
• Partner with Franchise Business Consultants to develop Business Reviews for each franchise system.

What You'll Need to Succeed

• Bachelor's degree or equivalent work experience
• Must be able to lift to 40 pounds
• Must have full body mobility and be able to twist, turn, bend at the waist, squat, and go up and down stairs
• Must be able to work for extended periods of time with hands above the head while communicating verbally
• Must be able to use various automotive mechanical tools and a POS computer system
• Minimum of two years of retail management experience
• Strong knowledge of retail stores (preferably GCOC) and / or retail field operations
• Must possess a valid driver's license
• Must be able to travel utilizing various forms of transportation, including self-drive
• Demonstrated experience building and maintaining positive and collaborative relationships internally and externally
• Ability to apply evaluation skills consistently and without bias
• High degree of initiative and independent execution; capable of thriving as a team player as well as working autonomously
• Extremely organized and detail-oriented
• Must have excellent communication skills and possess the ability to speak confidently and present to large groups
• Experience with Microsoft tools and applications, including MS Word, Excel, PowerPoint, and Teams
• Experience with Safety Culture, iAuditor, Google Forms, or similar evaluation software
• Must be able to travel to the U.S.
• Must be authorized to work in Canada

We Take Care of the WHOLE You

• Health insurance benefits
• Group RRSP account
• Incentive opportunity*
• Life insurance
• Short and long-term disability insurance
• Paid vacation and holidays*
• Employee Assistance Program
• Tuition reimbursement*
• Terms and conditions apply, and benefits may differ depending on position.

Your Path to Valvoline

Valvoline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Join us in revolutionizing the automotive aftermarket industry while enjoying competitive benefits, a supportive work culture, and opportunities for advancement.

Apply now and become an integral part of our journey at Valvoline.

The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided upon request to applicants with disabilities to facilitate equal opportunity throughout the recruitment and selection process.

Please contact Human Resources at 1.833.VVV.Report or email [email protected] to make a request for reasonable accommodation during any aspect of the recruitment and selection process.

The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.