user support technician

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• or equivalent experience

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Provide business systems, network and Internet support to users in response to identified difficulties
• Provide customer service

Computer and technology knowledge

• Android
• iOS
• MAC
• Desktop applications
• File management software
• Security software
• Multimedia software
• Presentation software
• Website creation and management software
• Mac OS
• MS Office
• MS Windows
• TCP / IP
• Wireless networks

Work conditions and physical capabilities

• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail
• Sitting

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

Experience

• 1 year to less than 2 years

Employment terms options

• Morning
• Day

Health benefits

• Paramedical services coverage
• Durée de l'emploi : Temporaire
• Langue de travail : Anglais
• Heures de travail : 32 hours per week