user support technician

Work setting

• Consulting firm
• General office
• Private company, corporation or industry
• Office building

Tasks

• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service
• Manage incidents

Computer and technology knowledge

• Android
• Internet
• Desktop applications
• File management software
• Multimedia software
• Presentation software
• Communication software
• Image editing software
• Business diagram software
• Desktop publishing software
• Database software
• Mac OS
• MS Office
• MS Windows
• SharePoint
• Spreadsheet
• TCP / IP
• Wireless networks

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail
• Sitting
• Combination of sitting, standing, walking
• Standing for extended periods
• Bending, crouching, kneeling

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

Health benefits

• Dental plan
• Health care plan
• Paramedical services coverage