Regional Director, Ontario

Health Standards Organization, Montreal, Quebec, Canada

Job Description

Posted Tuesday, June 11, 2024 at 4 : 00 AM

Terms : Full-time Permanent

Salary : Commensurate with experience

ABOUT THE ROLE :

The Regional Director, Ontario is a member of HSO’s Client Service and Accreditation and leadership team. The Director will lead and enable a team in the delivery of the Ontario strategy and contribute to HSO mission.

That means finding new and innovative ways to create and deliver value to health care organizations in ways that are aligned with a mission that matters : enabling and empowering people around the world to continuously improve quality of care.

As Regional Director, Ontario, you will lead the strategy and design to drive a business plan with a strong focus on excellence in service delivery to foster client retention and market expansion.

You are comfortable working in a matrix environment to elevate and adapt existing services to meet the needs of the Ontario healthcare landscape.

Committed to our vision, you bring superior critical thinking skills, teamwork, and a drive for skill development. Your expertise in the Ontario healthcare system and Ontario Health Teams (OHTs) informs your strategic approach.

As Accreditation Canada's ambassador, you'll cultivate trust with executives, clinicians, and policymakers, demonstrating your dedication to excellence.

By fostering strong stakeholder relationships, you'll elevate Ontario's services, nurturing enduring partnerships to enrich the broader healthcare landscape.

If you're right for this opportunity, you're a team player, business-oriented, organized, and an expert people mobilizer.

You have a winning attitude and growth mindset, and you love to lead, learn from, and collaborate with stakeholders. Passionate about improving quality of care in health systems, you take pride in facilitating, guiding, and leading teams while building relationships with government and policymakers.

A full plate motivates you, and you thrive at balancing focus and agility in a dynamic environment, committed to our values of trust, inclusion, collaboration, innovation, and learning.

MAIN RESPONSIBILITIES

Strategic Planning and Execution : Drive the implementation of strategic initiatives, ensuring alignment with organizational priorities and timelines.

Provide leadership and direction to the Client organizations & Reporting teams. Develop medium to long-range plans and prepare strategies to secure, grow and diversify the relationship with a defined group of existing customers.

Build authentic and enduring relationships with staff, clients, partners, stakeholders, and operational committees; rally them to contribute to our goals and success.

In collaboration with senior leadership, develop and execute regional plans and growth strategies.

Landscape knowledge : Ensure ongoing environment scanning to understand emerging trends and issues linked to different jurisdictions and client’s context.

Stay updated with industry regulations, standards, and best practices in Ontario, ensuring quality and compliance at all times.

Proactively keep informed about new developments, build capacity, and create strategic plans within a specific sector of health services to stay ahead of the competition.

Operational excellence : Play a pivotal role in ensuring the successful execution and delivery of programs and services.

Overcome operational obstacles to ensure efficient program delivery and high client organizations satisfaction, monitor and achieve key performance indicators (KPIs) to track progress and identify areas for improvement.

Coordinate resources and implement best practices to achieve the established targets for client experience and retention.

Additionally, collaborate with stakeholders, manage risks, and facilitate effective communication within different business units throughout the product lifecycle.

Collaboration and Partnerships : Partner with different stakeholders including government and policymakers. Identify with clients and assess their unique needs through an understanding of their performance indicators, culture, and the context of their organization.

Contribute positively to the culture of our workplace by staying positive, engaged in the work you do and energized by the difference you’re making.

Team Development : Foster a culture of continuous learning, innovation, and collaboration within the department. Address operational challenges to ensure programs are delivered efficiently.

Act as CS&A liaison for enterprise-wide collaboration with other business units to achieve shared goals. Implement key business decisions and initiatives in collaboration with the leadership team.

MUST HAVE QUALIFICATIONS

Master’s degree or PhD in a related field. An equivalent combination of work experience and education will be considered.

Clinical background is considered an asset.

• 7 plus years of progressive experience.
• Strong transformative leadership skills with a proven ability to manage and develop teams. Ability to mentor, teach and train;

simplify complex needs and issues.

• Strategic, innovative mindset and ability to champion the delivery of exceptional customer experiences across Ontario, ensuring consistency in service quality.
• Action-oriented with problem-solving skills. Confident, resilient; outstanding interpersonal skills including energy and a positive attitude.

This is key. You’ll be interacting daily with other team members and external partners.

• Excellent project management skills with the ability to prioritize and meet deadlines.
• Ability to work effectively in a fast-paced, high-growth environment.
• Strong communication skills in facilitation, conflict resolution, consensus-building, and negotiation.
• Passionate and compassionate. Open, empathetic, curious, takes ownership.
• Tried and tested analytical and critical-thinking skills.
• Demonstrated knowledge of the Ontario landscape business opportunities and market trends.

DESIRED QUALIFICATIONS

Extensive knowledge and understanding of the functionality of the healthcare sector (OHTs and community sector) in Ontario.

WHAT YOU CAN EXPECT :

In Your First 30-90 Days :

• Complete our orientation program with other new hires to learn about HSO, our values of trust, inclusion, collaboration, innovation, and learning, and our mission of quality improvement in healthcare and social services.
• Set your performance and learning objectives for the year in collaboration with your people manager.
• Meet regularly with your people manager to discuss your learning progression and alignment for your accountabilities.
• Take on assigned initiatives or projects for your role.

What We Can Offer To You :

• Competitive compensation and benefits, including a defined benefit pension plan.
• Time off programs, including office shutdown during the last week of December.
• A culture that measures and values psychological safety, inclusion, and engagement.

WHO WE ARE AND WHAT WE DO :

Health Standards Organization (HSO) and our affiliates Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH) are global, not-for-profit organizations.

Together, we develop standards and deliver assessment programs and quality improvement solutions that have been adopted in over 12,000 locations across five continents.

Our people-centered programs and services have been setting the bar for quality across the health ecosystem for 65 years.

Join us toward a future that will lead to Safer Care and A Healthier World. Let’s follow a mission together, where we empower and enable people around the world to continuously improve quality of care.

HSO is committed to fostering a culture of inclusion, diversity, equity, and access, where all employees feel respected and valued and have an equal opportunity to achieve success.

We encourage applications from Indigenous Peoples, people from diverse races, ethnicities, and / or religions, persons with disabilities, people from gender diverse communities, and / or people with intersectional identities.

Please let us know how we can support you throughout the recruiting process, including through the provision of accommodations on request.

We are also proud to have been named one of the Top 100 National Capital Region’s Top Employers in 2022 and 2023.

We are an equal opportunity employer and are committed to the principles of Employment Equity. We encourage qualified applications from all genders, including visible minorities, Indigenous Peoples, and persons with disabilities.

We thank all applicants for their interest; only those selected for an interview will be contacted. Accommodations are available on request for candidates taking part in all aspects of the selection process.

To request accommodation, please email HR at [email protected]. For any queries related to recruitment please email at [email protected].

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