Senior Product Manager, Growth Business

Purpose of the roleThe Product Manager will lead in the evaluation and execution of growth initiatives, including, new products and product iterations / extensions.

The Product Manager will work with the credit, underwriting, technology, compliance, and legal, marketing and distribution teams to identify and execute on growth strategies.

Specifically, the Product Manager will work with the business to identify and execute on opportunities to enhance the client / advisor / broker experience, improve processes related to credit, fulfillment and servicing including driving efficiency and impact the overall customer experience to create loyalty and advocacy for EQB.

This individual will work closely with key systems including Genesis, MyEquitable, EQConnect, PPLUS, etc.The Product Manager, Growth Business will be responsible for leading all initiatives related to the Growth business from discovery including research to requirement definition.

The individual will be required to work with other Lending PODs to ensure that the priorities for the Growth Business are achieved.

Key outcomes for this role are : Portfolio value including improvements to originations and launching new products to deliver growthSales force effectiveness including growing submitted volumes and total customers for all Lending productsBroker / advisor / customer experience including CSAT and NPSBroker and customer growth and loyalty Cycle timesCost per a loanContinuous improvement to the Growth Businesses products and related digital assets used within the businessMain ResponsibilitiesBecome product and industry expert, identify new products and product enhancements to round out the product suite.

Lead discovery, business casing, and execution in order to bring the products to market in a timely mannerNegotiate with external organizations, including insurers and Managing general agencies in order to expand EQB’s partner institutions and approved carriersOn a daily basis, create and maintain various reports which will assist with the management of efficiencyOn a daily basis, communicate with staff members to ensure company goals and objectives are understood and achieved.

Communicate with external contacts and business partners to strengthen and promote the Equitable Bank brand in the marketplaceLet's Talk About YouHave a post-secondary degree preferably in a financial fieldHave at least 5+ years of Product Management experience in the financial services industryHave 2+ year of highly preferred lending experienced Have 2+ years of highly preferred Anti-Money Laundering (AML) knowledge & Anti-Terrorist Financing (ATL) practicesStrong leadership and coaching skillsEstablished and meticulous organizational skillsSound multi-tasking skills and excellent attention to detailAutonomous ability to make decisions under pressureHighly developed verbal and written communication skills with the ability to respond in a clear, concise and professional mannerExcellent time management, analytical and problem solving skillsCommitted to providing superb customer serviceDemonstrated ability to use MS Office (MS Word and Excel)Sound knowledge of mortgage lendinProven ability to thrive and perform well in a constantly changing, high volume and high intensity environmenElevated knowledge of fraud risk in the mortgage industryFluency in French considered an asset