e-Commerce Inside Sales Specialist
Status : Regular, Full time
Regular, Full time
Location : St-Laurent, Quebec
St-Laurent, Quebec
Job Description
Ça t’intéresse ?
- Horaire de jour : du lundi au vendredi
- Clientèle commerciale régulière, produits fiables et de haute qualité
- Possibilités d’avancement et de développement professionnel
As-tu ce qu’on recherche ?
- Expérience en service à la clientèle ou en vente
- Dynamisme, sens du service et capacité à trouver des solutions efficaces
- Efficacité et organisation, avec un intérêt pour le travail en ligne et en interaction avec les clients
- Bonnes aptitudes informatiques
Voici une journée type :
- Supporter la croissance e-commerce : gérer et redistribuer les commandes en ligne, proposer des produits alternatifs ou complémentaires pour répondre aux besoins des clients
- Encadrer et soutenir les clients : répondre aux demandes par clavardage, courriels et appels téléphoniques, fournir des informations sur les prix et les produits, et résoudre les problèmes en temps opportun
- Faciliter l’expérience en ligne : assurer le suivi des problèmes de service à la clientèle et vérifier que les engagements sont respectés
- Résoudre les problèmes techniques : gérer les problèmes mineurs et signaler les plus complexes au gestionnaire e-commerce
- Gérer les retours : traiter toutes les demandes de retour des clients
What’s in it for you
We are a major player, involved in the energy transformation in Canada. Certified as a Great Place to Work®, we offer a dynamic work environment with great career opportunities.
We promote autonomy and decision making.
What sets us apart is our :
Annual profit-sharing offered to all in addition to our competitive compensation : rewarding accomplishments is part of our culture.
A strong national network offering real opportunities to grow : our people make the difference.
Among our benefits :
Flexible group insurance plan customizable to your needs.
Free health resources available 24 / 7 : Telemedicine and Employee Assistance Program (EAP).
Group RRSP with employer contribution and TFSA.
Postsecondary Scholarship Program for our employee’s children.
Charging terminals available at our facilities.
Years of Service Recognition Program.
Come build your career with us, a growing network where our people make it happen!
Our recruitment process ensures equality and diversity. Please note that only successful candidates will be contacted.
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