Job Description : Responsibilities :
Responsibilities :
- Ability to quickly identify customer issues to specific Azure Services or Azure Platform; and being able to conduct in-depth diagnostics on Azure platform and services.
- Work with Architects to deliver solutions and deploy new capabilities in customer environments.
- Analyse and eliminate top issues impacting customer experience.
- Build automation to solve customer problems and develop scripts to automate troubleshooting and diagnostics activities.
- Create documentation (SOP's & TSG's) to help L1 / L2 teams to support operations.
- Work on critical, highly complex customer scenarios that span across multiple Azure services.
- Act as a technical escalation point within the team.
- Work with the architecture team on process improvement and strategic initiatives.
Requirements :
- Have knowledge of Azure SQL and Managed SQL Instance.
- Hands-on experience in configuring, managing and troubleshooting Windows Cluster, SQL FCI Cluster, SQL Always On Availability Group Cluster.
- Hands-on experience in configuring and managing database activities such as backup / restore databases, creating SQL accounts, creating SQL agent jobs and setting up database replications.
- Microsoft certification (Azure / Database) is an advantage.
- Sound troubleshooting skills, analytical thinking, pro-active mindset, able to work both independently and as part of a cross-functional team.
- Able to work with minimum supervision.
- Passionate about service delivery and End-user experience.
- Excellent interpersonal and communication skills.
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