Manager Vendor Relations

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence.

We are seeking a driven, positive, collaborative, and adaptable individual to join our Claims Procurement Team as a Manager, Vendor Relations! The purpose of this role is to handle the performance and risk within Aviva's Claims supply chain.

The Vendor Relationship Manager will be responsible for the timely completion of all required vendor management framework tasks and activities, management of contractual risks and compliance to obligations and service levels and remediation of all risk and performance findings.

Does this sound like you? Come join our Team!

What you'll do

Establish regular meetings with suppliers and key business stakeholder to share performance, risk and deliverable information.

Engage other stakeholders in vendor meetings as required

• Supervise and run existing service level agreements (SLAs)
• Establish and supervise vendor performance score carding and performance reviews
• Handle and track vendor incentives and rebates
• Track, mitigate and remediate supply chain operational and information security risk
• Coordinate with stakeholders and Analytics to develop operational reporting to support tracking of key measures
• Support procurement and business to review / establish new vendor services, service levels, discounts and pricing as the need arises
• Act as a Subject Matter Expert to support supplier sourcing activities
• Interact with national accounts on an as required basis to address any issues and / or requests
• Participate in department evaluations to assess efficiency and financial opportunities
• Participate in new project development review meetings and support delivery of Claims priorities
• Reduce spend and increase vendor quality and efficiency
• Regularly evaluate and assess vendor relationships and contracts based on ongoing needs, to ensure value, quality and innovation
• Provides oversight and leadership into service delivery and projects, and identifies / executes on cost reduction opportunities
• Participate in risk and governance reviews and manage remediation activities
• Review supply chain compliance and coordinate with business and Vendor Governance to find opportunities for improvement
• Negotiate and reach agreement with suppliers / vendors

What You'll Bring

• PMAC or equivalent
• Project Management Skills
• Understanding of finance fundamentals
• CIP, FCIP or CRM is an asset
• Bilingual French / English preferred
• Quality improvement experience (i.e. PMM, Lean Six Sigma)
• A university degree in business, finance or other related field
• 3 - 5 years of strong vendor management and risk experience of both commodity and services
• Demonstrable record of delivering major and sustainable financial savings
• Proven track record of implementation and execution of value driven projects
• Commercial awareness and business acuity (contract development through to execution)
• Strong experience in financial analytical skills
• Problem solving skills
• Ability to work independently and take initiative
• Time management, prioritization
• Excellent presentation and communication skills at executive level
• Strong knowledge and understanding of Aviva Claims structure and processes
• Demonstrates sophisticated interpersonal skills
• Is service oriented, self motivated, goal oriented and works well in teams
• Advanced relationship management skills
• Demonstrates courage and self confidence
• Demonstrates ability to mediate conflict / issue resolution with ability to identify alternative solutions
• Actively demonstrates Aviva values in action

What you'll get

• Competitive rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Our vacation package starts at 4 weeks + the opportunity to buy an extra week.
• Exceptional Career Development opportunities.
• We'll support your professional development education
• Hybrid working model

Aviva Canada is committed to providing accommodations for people with disabilities during all phases of the hiring process including the application process.

If you require an accommodation because of a disability, we will work with you to meet your needs. Applicants need to make their needs known in advance.

If you are selected for an interview and require an accommodation, you are encouraged to advise the Talent Acquisition Partner who will consult with you to determine an appropriate accommodation.