Senior Partner Account Manager
As Senior Partner Account Manager you will support and develop our partner business in North America. A trusted ally and experienced digital marketing consultant to our partners, you will support all stages of the partner life cycle, including onboarding.
You will facilitate cross-selling and upselling, establish business reviews and take care of contract renewals. Leveraging your knowledge of the Uberall products as well as your partners business model, you add value to their organization and help them grow over time.
Your responsibilities :
- Manage and grow a strategic book of business for Uberall channel and reseller partners in North America.
- Oversee relationship management (internally and externally).
- Deliver growth by identifying and helping to execute your partners upselling and cross-selling potential.
- Assess, escalate and resolve partner issues in a timely and effective manner.
- Work with internal teams to ensure your partners targets and performance metrics are met.
- Introduce a regular cadence with each individual partner to present reviews and reporting.
- Present new features and iterations of our solution to your partners and keep them updated on new channel opportunities.
- Leverage your partners feedback to collaborate with internal departments on the ongoing improvement of partner related business processes.
Your profile :
- 3+ years experience in one or more of the following fields : partner management, client success, or account management, ideally related to software / SaaS products, online marketing products .
- Outstanding communication skills in English, both verbal and written.
- Problem solving skills, combined with strong business judgement.
- Ability to identify and drive new business opportunities with existing partners.
- Strong analytical skills to make decisions based on data.
- Able to manage your workload efficiently and independently, while still being a good team-player.
- Strong working knowledge of CRM (SalesForce), Google Sheets and Presentations (or similar) is essential.
- Know how to translate numbers and data into suggestions and actions.
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