Warranty Sales Support Representative

Our client, Protection Point Service Plans Inc. offers highly customized extended warranty solutions for Dealers in the Heavy Equipment and Agricultural industries within Canada.

They are looking to a hire a Warranty Sales Support Representative out of their Ladner, BC office. This position will support the sales team to achieve or surpass annual budget and objectives.

Location : In Office, Ladner, BC

Responsibilities :

• Responsively addressing inquiries and providing exceptional customer service to nurture existing accounts.
• Facilitating the onboarding process for new dealer management and staff, including user set-up and training assistance.
• Monitoring and adjusting dealer staff access within our online portal and CRM.
• Maintaining accurate dealer contact and organizational profiles within CRM.
• Recording and tracking all dealer interactions and follow-up tasks within the CRM system.
• Identifying and engaging with inactive dealerships to rekindle sales activity where necessary.
• Collaborating with the Regional Sales Manager to develop strategic plans for leads and opportunities.
• Assisting in the implementation of marketing and seasonal programs in coordination with senior leadership.
• Supporting dealers with warranty claims filing and submission, including monitoring high-value claims and providing necessary assistance.
• Facilitating the oil sampling program for used equipment enrollments, including dealer follow-ups and insurer approvals.
• Ensuring dealers understand and effectively utilize the PPSP Portal, including issuing quotes and managing passwords.
• Conducting follow-ups on quotes and analyzing reasons for success or failure.
• Participating in quarterly dealer reviews and assisting accounting with outstanding receivables.
• Performing any other duties as assigned by management.

Required Skills :

• Level #1 General Insurance Agent License (desired but not required to start in the role)
• Post-secondary education or relevant business experience
• Excellent written and oral communication skills
• Strong customer service orientation with a willingness to assist others
• Proficiency in computer skills (CRM, Office 365, Internet)
• Organizational and prioritization abilities
• Effective problem-solving skills

Experience :

• Experience in dealership operations within Agricultural, Construction, or Material Handling sectors
• Familiarity with Service Operations, Finance and Insurance, and Warranty Services

Desirable Qualities :

• Bilingual fluency in French and English is an asset
• Personable and outgoing demeanor
• Attention to detail

For additional details, please contact [email protected] or [email protected]

Please note that only those candidates who fulfill the requirements will receive a response.

Summit Search Group is a fair and equitable search firm. We welcome and encourage applications from all candidates regardless of ethnicity, race, religious beliefs, disability, age, gender identity, or sexual orientation.

Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.