Summer Student - Customer Service Call Taker

The role This Member Service Representative will be required to assist members and non-members by phone, e-mail and live web chat.

This position requires someone who is flexible, willing to work in a team environment and with the ability to work autonomously.

The contact center is open Monday-Friday 8am-9pm, Saturday-Sunday and Holidays 10am-9pm which means the successful candidates will be required to work evenings, weekends and statutory holidays.

This position is located in Saint John or flexible depending on candidate's ability to have dedicated remote work space.

ResponsibilitiesWhat you'll be doing on the job : o Assisting members with : o Membership Transactionso Ordering maps and TripTikso Credit Card Transactionso Other duties as required to meet department and organization objectives.

o Monitor Social Media activity and respond to direct messages.o Assist Members and customers on the CAA Atlantic website by using Live Chato Answering general inquiries and transferring callers to appropriate departments as required.

• o Responding to inquiry e-mails.QualificationsThe following skills and qualifications will be required to carry out this role : o Bilingual (French / English) is preferredo Exceptional customer service skillso Attention to detail and accuracyo Organizedo Dependable, possessing an excellent track record of attendanceo Excellent communication skills (verbal &
• written)o High School Diploma or Equivalento Previous customer service experienceSkillsClose Attention to Detail, Communication, custemer serviceArrayAbout CAA Atlantic CAA AtlanticAt CAA Atlantic, we're not just a company;

we're a driving force in the modern world of Atlantic Canada. With a rich history dating back to 1947, we are deeply rooted in our region, but our vision is firmly fixed on the future.

Our mission? To revolutionize the way people experience safety, travel, and well-being in the 21st century.Serving our members with pride across the four Atlantic Provinces, we're not your typical organization.

As a forward-thinking, not-for-profit, we're committed to pushing the boundaries of what's possible.If you're looking to be part of a company that's leading the charge in modernizing the travel and safety industry, look no further.

As a four-time recipient of the Most Trusted Brand in Canada over the past five years, we're on an unwavering journey to become the most trusted member-focused organization and top employer in Atlantic Canada.

Join us and be part of the future with CAA Atlantic. Together, we'll drive innovation, ensure safety, and redefine the way Atlantic Canada experiences the world.

Why Work With Us : Challenging work with an amazing team Strong commitment to the community and giving back (more than $50K in charitable giving to the IWK Foundation, Ronald McDonald House Atlantic and the Janeway Children’s Hospital Foundation in 2022, in addition to many more) A competitive compensation package Generous paid time off based on professional experiencePaid volunteeringTelemedicine - provides you with 24 / 7 direct access to medical care and wellness services by phone or video chatHealth and Safety of employees is the number one priority Complimentary Premier CAA Membership An in-house gym facility and / or corporate gym rate and partial reimbursement An innovative and dynamic work environment Ongoing learning and development opportunitiesOur Vision : To be the most trusted and sustainable Member organization in Atlantic Canada.

Our Mission : To make a difference every day by anticipating, understanding, and exceeding the expectations of our MembersOur Core ValuesWE WILL BE BOLD We embrace change and encourage bold decisions to be made in pursuit of delivering positive impact and innovative solutions for our Members and our community.

WE DO WHAT WE SAY Our Members and our Community know they can trust us to be there when we say we will, to provide the safety and security they can count on and deliver the great service they’ve come to expect.

Our word is our bond.WE THINK DIFFERENTLY We create a culture built on being curious, embracing new ideas, backgrounds, and perspectives, which expands our thinking and leads to creative solutions.

WE DO THE RIGHT THING We commit to operating in the best interest of others, upholding integrity and being transparent in our actions and decision making.

Diversity and inclusion at CAA AtlanticAs a member-driven organization, we are dedicated to building a workforce that reflects the diversity of the communities in which we live.

It is important to us that every employee has the opportunity to reach their full potential, and we recognize that diverse perspectives enhance our collective innovation, creativity and allow us to provide amazing service to our Members.

AccommodationApplicants should identify if they require accommodation during the competition process (on a confidential basis).

All postings available in alternate formats upon request.