Site Reliability Engineer Toronto (Hybrid)

Founded in 2010, Ascend Fundraising Solutions provides online and in-venue fundraising platforms and solutions. Our innovative approach has been embraced by renowned non-profit organizations worldwide, including United Way, Vancouver Canucks Foundation, Canadian Olympic Foundation, Canadian Institute for the Blind, Kansas City Chiefs Foundation, Boston Red Sox Foundation, Big Brothers Big Sisters, Thunder Bay Regional Health Science Foundation, Arizona Humane Society, and many others.

We are transforming the fundraising landscape by assisting charitable organizations in raising funds through electronic raffle solutions, recurring donations, donor dataset enhancement, deeper donor engagement, and achieving unprecedented donor revenues.

As a leader in strategy and technology for 50 / 50 raffles, sweepstakes, and Catch the Ace raffles, we've empowered over 500 charitable organizations to raise over $1 billion on our platform to date, and we're just getting started.

We are currently seeking a full-time Site Reliability Engineer to join our IT team. In this role, you will collaborate closely with the client services team to diagnose, troubleshoot, and resolve issues related to system reliability.

RESPONSIBILITIES :

• Take ownership of customer-reported issues and see problems through to resolution.
• Develop preventive measures to avoid recurring issues.
• Follow standard procedures for escalating unresolved issues to the appropriate internal teams.

Infrastructure Management :

• Design, configure, deploy, and maintain AWS infrastructure using best practices.
• Implement Infrastructure as Code (IaC) using Terraform for scalability, repeatability, and maintainability.
• Collaborate with the development team to optimize .NET applications for peak performance in a cloud environment.

Monitoring and Alerting :

• Design and implement advanced system monitoring solutions for high performance, availability, and security.
• Use monitoring tools proactively to identify and diagnose infrastructure and application-level issues.
• Collaborate on defining Service Level Objectives (SLOs), Service Level Indicators (SLIs), and Error Budgets.

Reliability and Availability :

• Optimize cloud resource availability, performance, and cost using best practices.
• Plan and execute disaster recovery drills and ensure high availability of critical systems.
• Respond promptly to system alerts, lead incident resolution, and contribute to post-mortem analyses.

Automation and Optimization :

• Automate repetitive tasks related to infrastructure provisioning, configuration, and deployment.
• Ensure continuous deployment and continuous integration best practices are implemented and maintained.

Collaboration and Knowledge Sharing :

• Collaborate with developers, product managers, and other teams to ensure seamless and stable application deployment.
• Document processes, architectures, and best practices to facilitate knowledge sharing.

WHAT WE SEEK IN OUR IDEAL CANDIDATE :

• AWS certifications such as AWS Certified Solutions Architect or AWS Certified DevOps Engineer.
• Experience with monitoring and alerting tools in the AWS ecosystem.
• Familiarity with Site Reliability Engineering (SRE) philosophy, SLOs, SLIs, and Error Budgets.
• Strong analytical and troubleshooting skills.
• Excellent communication and collaboration skills.

YOUR EXPERIENCE & SKILLS :

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• 5+ years of experience managing and operating AWS environments.
• Familiarity with best practices in monitoring, logging, and alerting.

WHY WORK AT ASCEND?

• Market leader in the fundraising solutions sector with a highly regarded senior management team.
• Intellectual curiosity, dedication, and a team willing to get the job done.
• Opportunity to make a significant impact on the business in the short and long term.
• Contribute to a company that supports charities and NPOs in funding their causes.
• Beautiful downtown Toronto office with lake views and proximity to transit.
• Competitive compensation package, including preferred hardware.
• Hybrid work environment.

TO APPLY :

AscendFS is committed to building and preserving an open, inclusive, and healthy work environment. We welcome all applicants and accommodate people with disabilities throughout the recruitment and selection process.

Applicants are encouraged to advise Human Resources in advance if an accommodation is required. We appreciate your interest in working at AscendFS, and we will contact you for further steps.

Ascend Fundraising Solutions works with foundations and non-profit organizations by offering best in class fundraising solutions.

Our raffle, private lottery & sweepstakes programs grow donor prospects and engage existing donors

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