Tasks
- Providing customer service at the counter, over the phone, and via text and email.
- Identifying customer needs and recommending appropriate products and services.
- Contributing to customer satisfaction by offering excellent customer service.
- Preparing quotes, invoices, and orders with the purchasing team.
- Ensuring counter order distribution to customers.
- Following up with customers post-sale.
- Collaborating continuously with the distribution team and sales representatives to manage operational issues.
- Managing the accuracy of inventory in the system.
- Assisting the storage team only when necessary (physical tasks).
- Performing any other related tasks requested by the supervisor.
- If you are ready to take on new challenges, we want to meet you!
Advantages
- Group insurance upon hiring.
- RRSP with employer contributions upon hiring.
- Telemedicine upon hiring.
- Early vacation program.
- Several career advancement opportunities.
- Reimbursement of professional order membership fees.
- Gym membership contributions.
Job requirements
- At least two years of experience in sales or customer service.
- Construction or retail industry experience (an asset).
- One year of HVAC industry experience (an asset).
- High School Diploma (SSD).
- Proficiency in Microsoft Office suite and other software like Power BI.
- Ability to perform physical tasks when necessary.
- Fluency in French, both written and spoken (mandatory), good knowledge of English (an asset).
Desired profile
- Autonomy and strong problem-solving skills.
- Excellent communication skills.
- Courteous and professional attitude.
- Good computer skills.
- Ability to provide excellent customer service.
- Ability to build customer loyalty by bringing your expertise.
- Team spirit.
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