Job Summary
Job Description
What is the opportunity?
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team sales objectives.
You coach your team to increase skills and capabilities to maximize sales and referral opportunities, enable digital education and usage, and promote problem resolution at first point of contact.
Sharing common goals, purpose, vision, and values with RBC partners, you build relationships and encourage collaboration across all roles.
Further, you support the ongoing development of your team through consistent sales routines to ensure a high level of employee capability and engagement.
What will you do?
Ensure high employee engagement through talent management, development and career planning
Deliver results through strong sales management routines and coaching ability
Partner with your manager to ensure operational effectiveness of the branch and maximize the performance of the team
Inspire, orchestrate and pioneer superior retailing excellence to deliver a memorable client experience
Coach your team on client advice and education, problem resolution and prevention at first point of contact, and advocate for digital enablement and multichannel usage
Leverage partners to establish both internal and external working relationships to support business objectives
Address local community needs through appropriate recruitment and management practices
What do you need to succeed?
Must-have
Minimum of 2 years' experience in a people management / coaching role within the financial industry
Proven success in business growth, as well as establishing community and client relationships
At least 2 years of licensed mutual fund sales experience within the last 3 years
Mutual Funds accreditation (IFIC or CSC)
Completion of an acceptable mutual fund branch management exam (BCO) offered by the CSI, or ability to write the exam within 4 months of start date
This role requires fluency in both French and English in order to serve RBC's French and English-speaking customers in this market
Nice-to-have
Experience in both business and personal banking
Strong understanding of sales management routines and ability to lead the team to action
Post-secondary diploma / degree, ideally in commerce, business administration, or related experience
Entrepreneurial mindset, with the ability to seek out and develop new business
Job Skills
Advice Based Solutions, Building Talent, Client Discovery, Critical Thinking, Data Analysis, Digital Literacy, Inspiring, Long Term Planning
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