Senior Program Manager- Service Design & Implementation, Aesthetics & Dermatology

Description

Be a part of a transformational journey with innovative talent and leading-edge technologies.

About TELUS Health : TELUS Health is dedicated to empowering every person to live their healthiest life. Guided by our vision, we leverage leading-edge technology and focus on individual uniqueness to shape the future of health.

Our team members across the country are united in their commitment to continuous innovation, making healthcare more accessible and delivering improved health experiences for everyone.

TELUS Health - Care Centres : Our connected network of Care Centre clinics offers best-in-class medical services, providing both in-person and virtual care across a broad range of disciplines.

Our renowned healthcare professionals utilize TELUS Health’s innovative digital health technology to deliver :

• Highly personalized care
• Enhanced patient experiences
• Easy access to a wide range of services, including preventive health, wellness, primary care, mental health, and occupational health

Position Overview :

As a Senior Program Manager specializing in aesthetics and dermatology, you will serve as a service designer and product owner, responsible for the development and implementation of cutting-edge aesthetic services that cater to our clients' needs and enhance their overall experience.

This role focuses on services provided through our network of Care Centre clinics. You will collaborate closely with cross-functional teams to gather requirements, conduct research, and design services that align with our business objectives.

In this position, you will lead the launch of premier aesthetic services, including the introduction of state-of-the-art skin analysis equipment, Botox, dermal fillers, IV Therapy and advanced treatments.

You will create and implement user-centered solutions that not only enhance the patient experience but also comply with regulatory standards.

The ideal candidate will have a robust background in dermatology or aesthetics and a passion for leveraging technology to improve patient outcomes.

Your expertise in navigating the regulatory landscape, combined with your determination, creativity, and meticulous execution, will ensure the successful launch of new services.

We seek individuals who think strategically yet are equally committed to rolling up their sleeves to ensure the job is done flawlessly.

• Service Development : Lead the development and enhancement of the service, from conceptualization to launch. Including design, change management, implementation, and a differentiated strategy related to pricing, bundling, positioning, lifecycle, placement, promotion, partnerships, and service guidelines
• Project Management : Lead and coordinate complex diagnostic programs, facilitating collaboration across diverse teams to achieve project goals.

Supervise the implementation of diagnostic services, ensuring smooth integration and efficient operation within our centers

• Stakeholder Collaboration : Collaborate with various stakeholders, understand business needs, and navigate through diverse domains of applications, infrastructure, privacy, and security
• Strategic Partnerships : Establish, secure, and nurture strategic partnerships with key stakeholders and emerging players in the healthcare and wellness industry, including start-ups, research institutions, and technology providers
• Market and Financial Performance : Manage the market and financial performance of existing and / or new products, including revenue, operating profit, free cash flow, net present value, internal rate of return, discounted payback, and return on investment, with accountability for P&L
• Market Research : Use primary and secondary market research and competitive landscape research to recommend solutions to better support and / or reposition existing or new product offerings
• Business Development : In collaboration with the sales and business development teams, identify new market opportunities to advance and win new business
• Product Roadmap : Develop, own, and maintain a product roadmap and business requirements through understanding market, customer, regulatory, and technology trends
• Team Culture : Inspire and motivate peers to drive high performance, teamwork, and timely recognition
• Communication : Facilitate discussions across teams, including with executives, and foster an environment of idea and knowledge sharing

Qualifications

• 5-7 years of relevant experience in healthcare or private clinic environments, with a focus on aesthetics and or dermatology
• Expert project management skills with experience leading cross-functional teams and managing multiple projects simultaneously
• Analytical mindset with the ability to interpret data and market research to drive product decisions
• Innate curiosity and a strong drive to explore the unknown
• Team player : Proven relationship-building skills, including the ability to lead multi-disciplinary, cross-functional teams, collaborate with stakeholders at all levels and thrive in a remote setting
• Excellent communication skills with the ability to articulate complex ideas and collaborate effectively with diverse stakeholders including executive audiences
• Passion for improving healthcare delivery through technology and innovation
• Bachelor’s degree or post-secondary diploma, or equivalent education and / or program management experience is required / preferred

Great to Haves :

• MBA or other advanced degrees in related field
• PMP designation, Lean Six Sigma Black Belt, or equivalent designations
• Bilingual English / French considered an asset

Join TELUS Health to make a difference in the future of healthcare with your expertise and passion!