Member Reception Agent

The incumbent is responsible for welcoming members and customers warmly and courteously. He or she must quickly ascertains members' and customers' needs in order to direct them to individuals who can assist them or to alternative distribution channels.

He or she transmits general information on Desjardins Group's service offer to members and customers. You will be required to :

The work mode arrangement for the position is full-time on site

The Member Reception Agent at Caisse de Charlesbourg is responsible for welcoming members and customers warmly and courteously.

He or she must quickly ascertains members' and customers' needs in order to direct them to individuals who can assist them or to alternative distribution channels.

He or she transmits general information on Desjardins Group's service offer to members and customers. More specifically, you will be required to :

Consistently adhere to Desjardins service standards when welcoming members and customers in order to provide a distinctive experience

As time permits, foster member and customer autonomy by assisting them in the optimal use of alternative tools and channels (e.

g. ATMs, AccèsD Internet and telephone, Desjardins mobile services, Desjardins.com, and complementary channels such as the Student Service Centre and Desjardins Bank)

Ensure that members and customers experience a reasonable waiting time in the waiting room. To that effect, observe their reactions and maintain their satisfaction

Pay attention to the needs of members and customers to ensure their full satisfaction and seize sales opportunities

When coming into contact with members and customers, work to strengthen the trust they have in Desjardins by adequately meeting their needs

As needed, schedule appointments following the process established by the caisse

As required and on an ad hoc basis, answer and route phone calls and collect and provide general information

What we offer*

Competitive salary and annual bonus

4 weeks of flexible vacation starting in the first year

Defined benefit pension plan that provides predictable, stable income throughout retirement

Group insurance including telemedicine

Reimbursement of health and wellness expenses and telework equipment

Advantages apply based on eligibility criteria.

What you bring to the table

High school diplomas in a related field

A minimum of two years of relevant experience

Please note that other combinations of qualifications and relevant experience may be considered

Knowledge of French is required

Knowledge of all counter and convenience products and services

Knowledge of all Desjardins products and services aimed at caisse members and those offered by business centres, components, distribution networks / channels and as well as those of competitors

Knowledge of security measures, legal framework and internal controls

Understanding of the philosophy and fundamentals of financial services cooperatives

Knowledge of reception procedure

Knowledge of the general responsibilities of the caisse teams (organizational structure, roles and responsibilities)

Knowledge of service standards

Interpersonal Savvy, Nimble learning, Situational adaptability

LI-Onsite

Trade Union

Non Syndiqué

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all.

At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know.

We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Member / client sales and service (FG)

Unposting Date

2024-05-1