Intermediate Desktop Support Technician to provide level two hardware, software, and network-related support

Our large Oil & Gas client is seeking an Intermediate Desktop Support Technician to provide level two hardware, software, and network-related support .

This is an initial 2-year contract! The successful candidate will be already living in Toronto to work full-time in office (5 days / week) in the heart of Downtown Toronto!

Must-Haves :

• 5+ years' Help Desk / Deskside experience with at least one role in an enterprise, corporate, and fast-paced environment
• 2+ years' experiencesupporting Microsoft solutions
• 2+ years' experience providing Tier 2 or above support & white glove support (Director / Executive level)
• Experience with Windows 11 imaging and operating experience
• 2+ years' ServiceNow ticket management experience
• Active Directory experience (ideally Azure AD), including Groups, Organization Units, and Credentials in Active Directory
• Experience providing mobility support (iPads, iPhone)
• Experience providing meeting room support (Microsoft Teams rooms) and supporting Audio / Visual equipment
• Experience installing manual patches on End User Workstations

Nice-to-Haves :

• Experience providingnetworkingsupport and wi-fi / wireless support (ideally Cisco products and services)
• Microsoft certification
• ITIL V4 Certification
• CompTIA A+ Certification or equivalence

Position Overview : seeking an Executive Desktop Support Analyst who has experience supporting C-suite users. The ideal candidate will work very closely with a pool of Executive Assistants to provide holistic support and solutions to senior leaders and users in the Toronto office.

This role requires full time physical presence in the office (5 days a week) and on-call availability.

What you’ll do :

• Serve as the single point of contact for all IT issues raised by users in the Toronto office.
• Serve as the liaison between the end users in the office and other IT support groups.
• Proactively test and perform health checks on Audio / Video (AV) systems in various conference and meeting rooms in the office.
• Provide AV support for ongoing meetings in various conference rooms.
• Schedule and coordinate visits to site by technicians from our third-party AV integrator.
• Create quick reference guides for troubleshooting common IT issues.
• Provide regular training / coaching to Executive Assistants (EA) on how to resolve common IT issues
• Attend EA weekly meetings to proactively plan for upcoming important events
• Work with EAs to improve the technology experience for senior leaders and end users.
• Provide live support and Produce Teams live events
• Troubleshoot laptop issues on the Windows operating systems and the entire suite of Microsoft Office .
• Provide remote support (outside business hours) to senior leaders.
• Maintain and manage IT hardware inventory and provision equipment to end users.
• Assist with any IMAC (Install, Move, Add, Change, and Disposal) activities in the Toronto office.
• Perform Windows password resets and provision RSA soft tokens to new and existing employees.
• Assist with small office projects as needed.
Il y a 7 jours