- Education : College / CEGEP
- Experience : 5 years or more
- or equivalent experience
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Perform Web-server backup and recovery operations
- Provide customer service
Computer and technology knowledge
- Information Technology Infrastructure Library (ITIL)
- JavaOS
- Security software
- Project management software
- Website creation and management software
- Web service design
- Database software
- Software development
- Oracle
Area of specialization
E-commerce
Security and safety
Criminal record check
Transportation / travel information
Willing to travel
Personal suitability
- Initiative
- Organized
- Work Term : Permanent
- Work Language : English
- Hours : 37.5 hours per week
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