Bilingual Customer Service Agent

Bilingual CustomerServiceAgent

Startdate : March 112024

Areyou looking for a stimulating and dynamic job Would you like to bepart of a team that believes in your potential and part of a greatcompany that will help you advance in your career This is the jobfor you! We are currently looking for (7) Bilingual CustomerService Agents for one of our clients in the insuranceindustry.

Whatis in it foryou :

Hourly salary of $24.34.

6monthcontract.

Fulltime (37.50 hoursper week).

Hybrid Work : 2 remotedays and 3 office days (Tuesday toThursday).

Weekday training for 5weeks : from 9 am to 5 pm.

WeekdayShifts : Rotating between 8 am to 8pm.

Opportunity to work in adynamic and professionalenvironment.

Join a passionateand inclusive team ofprofessionals.

Responsibilities :

Handling of inquiries by phone from our customers and financialadvisors regarding accounts products andprocedures.

Providing anoutstanding customer experience accurately andprofessionally.

Providecomprehensive information to callers resolving most queries on thefirst call by researching information on resourcesystems.

Meeting productivity andquality objectives established by the department as well asCustomer Experience CallAudits.

Whatyou will need tosucceed :

Customer Service experience combined with meticulous attention todetail.

Background in thefinancial services industry with knowledge of investment productsaccessible to Canadian investors such as RRSPs andRRIFs.

A desire to learn and growin a dynamic global company with a strong emphasis on continuousimprovement adaptability and accepting regular coachingfeedback.

Positive attitude andhigh energy.

Proficiency intechnical knowledge and softwarenavigation.

Effectivecommunication skills including active listening understandingquestions and probing for clarification to gain a deeperunderstanding.

Bilingual inEnglish and French (spoken andwritten).

Ability to multitaskand work efficiently in a fastpaced environment while maintaining astructured approach.

Strongteamwork and collaboration skills fostering an environment ofcooperation andinnovation.

WhyRecruitAction

RecruitAction (agency permit : AP2000003) provides recruitment servicesthrough quality support and a personalized approach to job seekersand businesses.

Only candidates who match hiring criteria will becontacted.

MFCJP