Order Fulfillment Manager

Brandt Industries Inc. is seeking an Order Fulfillment Manager. This role connects customers and the sales department to the manufacturing plants to ensure efficient order delivery.

Duties & Responsibilities

• Overall planning, maintenance, and delivery strategy for all Manufactured Whole Goods orders.
• Prioritize new customer orders against available inventory or future production to provide an optimal shipping date.
• Plan and configure truck loads and setups to optimize freight.
• Manage and maintain whole good shipping schedules for each manufacturing facility.
• Maintain accurate shipping dates in the customer portal.
• Liaise with manufacturing plants to ensure future production aligns with priority and customer needs.
• Execute, maintain, and ensure accuracy of all inter‑company transactions moving whole good inventory between companies / warehouses.
• Participate in forecasting activities, making recommendations for future production that optimize order‑delivery potential (e.g., low inventory management, seasonality factors, market trends).
• Establish processes and procedures for all order fulfillment activities, returns processing and consumer contact, including interacting with the ERP system.
• Develop metrics and reports to monitor departmental performance (on‑time delivery, average lead time to ship, inventory stocking levels, order backlog health).
• Identify process improvement opportunities; present project plans, options and recommendations to executive‑level management; organize and lead teams required to implement such improvements and manage the process to a successful completion.
• Provide price estimates to the sales department for custom attachments or options.
• Manage all personnel within the department, including hiring, terminating, promotion, etc.
• Other duties as assigned.

Required Skills

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

General Business, Management, and Administrative

Industry

Machinery Manufacturing & Agriculture, Construction, Mining Machinery Manufacturing

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