Remote from Ontario, Quebec, OR Nova Scotia
10 : 00a to 6 : 00p Eastern - 8 months contract
requires nighttime and weekend support
Responsibilities
- Respond to incoming customer tickets and calls / emails
- Solution support for existing clients fulfilling ongoing support needs; gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
redirect problems to appropriate support resource
- Foster strong customer relationships
- Multitask, prioritize and organize all calls and emails sent to you and assigned to you.
- Document all technical inquiries and customer-reported problems in the ticketing system, including the nature of the support inquiry and the resolution recommended
- Participate in rotating on-call schedule
- Adhere to company policies and procedures regarding customer service, and problem escalation
- Adherence to a pre-defined schedule (Workforce Management)
Qualifications
- Minimum 2 years of experience in a customer support environment
- Minimum 2 years of experience in a technology environment
- Knowledge of customer support best practices, including support case lifecycle
- Experience and genuine dedication to customer care / support
- Excellent communication skills
- Must have strong organizational skills that demonstrate the ability to prioritize upon short notice while maintaining accuracy
- Detail oriented with excellent analytical and problem-solving skills, including the ability to deal with situations where information is difficult to obtain, complex or ambiguous
- Ability to work effectively with minimal supervision
- Strong interpersonal skills; collaborative team player with a positive, can-do approach.
- Proficiency with Microsoft Office applications
Software Support Technician
Solution support for existing clients fulfilling ongoing support needs; gather customer’s information and determine the issue by evaluating and analyzing the symptoms; redirect problems to appropriate support resource. Knowledge of customer support best practices, including support case lifecycle. D...
Software Support Technician
Proficiency with Microsoft Office applications....
Software Deployment Support Technician
Provide responsive, timely support to all escalated end-user questions and support requests from on-site team members/techniciansAct as the primary third point of contact for desktop and laptop support and troubleshooting for clients. Responsibilities Install, configure and upgrade operating systems...
Sr. Support Analyst
Support Analyst with CMOD exposure. Experience in application support on distributed technologies. Good Application Support experience. Experience in working with external vendors to provide application support. ...
Remote IT Support Agent
Organizations around the world trust theITSupportCenter to provide high-touch, white-glove support for their employees' corporate IT, business software and mobile devices issues. Organizations around the world trust theITSupportCenter to provide high-touch, white-glove support for their employee...
Senior IT Support Specialist
You will be responsible for working with a team of other IT technicians who oversee the design, installation, maintenance, and troubleshooting of various IT systems and solutions for our clients. A typical day at 256 Solutions may involve working with customers on the phone to resolve issues using r...
IT Service Desk Technician
Superior command of written English with a demonstrated ability to produce quality documentation. Experience with desktop and server operating systems, including but not limited to Microsoft Windows 10, Server 2016, 2019, Android, iOS, iPad OS and MacOS. Responsibilities Field incoming help requests...
Lead, Software Developer (Guidewire Cloud Insurance Suite)
Provides technical documentation, guidance, and support on platform capabilitiesPlans, maintains, develops, and deploys highly complex platform software to ensure software is developed correctly for hardware systems and device platform standards. ...
user support technician
Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Provide business systems, network and Internet support to users in response to identified difficulties. ...
Controls Software Engineer
University degree or equivalent in Software Engineering, Computer Engineering, Control Engineering, Applied Physics or equivalent. Controls Software Engineer - Job Specification. Formal Software development within embedded software development environment. Formal software development within Aerospac...