Senior Manager – Production Support

Job Description

What is the opportunity? As Senior Manager, Production Support, you will support the implementation and maintenance of key Financial Crimes initiatives and processes, with a focus of continually improving and enhancing processes and procedures.

You will work with various teams within the Financial Crimes area as well as across the Bank including development teams, production and maintenance support teams, business stakeholders and vendors.

This role provides an opportunity to apply project management, business analyst, compliance, and quality assurance role competencies and capabilities. What you will do?

• Work with Financial Crimes production staff, and AML IT Production support and Maintenance teams to resolve issues with Financial Crimes applications including case management and regulatory reporting application and processes
• Administer and maintain employee access requests for Financial Crimes applications
• Work with business stakeholders to create, validate and document business processes and procedure requirements and communicate to technology experts
• Look for opportunities to improve and enhance processes and procedures
• Work closely with AML IT teams to deliver Business Stakeholder requirements to resolve issues and implement enhancements and complete post-implementation verification
• Develop and maintain system process and procedure documents for Financial Crimes applications and processes, system specifications, and test plans, according to existing standards and methodologies.

What do you need to succeed? Must-have

• Excellent interpersonal, written, and verbal communication skills
• Ability to work independently under pressure of tight deadlines, and manage multiple concurrent priorities
• Proven analytical skills and ability to coordinate, problem-solve, and make day-to-day decisions, understanding when to escalate
• Project management experience, specifically business analysis, including elicitation and coordinating enhancement release management for system support, fix deployment, and post-implementation verification (PIV)
• Awareness of different segments of the bank, including banking products, requirements and regulations
• Experience working in governance and compliance programs related to PCMLTFA and PIPEDA

Nice-to-have

• Over 5 years of experience in the Banking Industry working
• University Undergraduate and / or Graduate degree MBA
• Certified Anti-Money Laundering Specialist (CAMS) designation

What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• To be part of a large and growing global organization which puts client interests first and has a culture of fairness and accountability

Job Skills Additional Job Details

Address :

20 KING ST W : TORONTO

City : TORONTO

TORONTO

Country : Canada

Canada

Work hours / week : 37.5

37.5

Employment Type : Full time

Full time

Platform :

GROUP RISK MANAGEMENT

Job Type : Regular

Regular

Pay Type : Salaried

Salaried

Posted Date : 2024-05-24

2024-05-24

Application Deadline :

2024-06-08

I nclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.