What You Bring
- 2-3 years of relevant experience providing Tier 1,2 technical customer support
- Degree or diploma in Computer Science, Information Management, or Information Technology
- Experience with Microsoft products (Office 365, Azure, Intune, and Windows)
- Experience with SharePoint and OneDrive administration.
- Experience with Citrix products (Virtual Desktop) and VMware.
- Strong documentation and communication skills
- Experience creating training tutorials and videos.
- Ability to deal with all situations, portray a positive end-user service attitude and provide first level support at minimum of 75% resolution
- Ability to analyze end-user problems by type and severity for problem determination and resolution
- Must be approachable and have attention to detail, including full incident documentation and completion
- Ability to work with minimum level of supervision, assess workload and make recommendations for improvement
- Current Microsoft and Citrix certifications is an asset
- Knowledge on ITIL framework is an asset
About Connor, Clark & Lunn Financial Group At Connor, Clark & Lunn Financial Group, we understand the value of opportunity for our clients and our team.
Independent and employee-owned, we partner with investment professionals to grow successful asset management businesses, giving them the space to innovate and truly make an impact.
With more than 40 years of history and offices across Canada and in the US, the UK and India, CC&L Financial Group and our multi-boutique family of affiliate firms collectively manage over $127 billion in assets, providing a diverse range of traditional and alternative investment products and solutions to institutional, high-net-worth and retail clients.
For a closer look at how you can build your career with us, we invite you to explore www.cclgroup.com. CC&L is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to gender, ethnicity, religion, sexual orientation or expression, disability, or age.
To apply for this position, please submit your resume and cover letter as one PDF. We thank all applicants in advance for their interest, but only those candidates shortlisted for interviews will be contacted.
No telephone calls or recruitment agencies will be accepted. Apply for this Position
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