Elements Casino Grand River is seeking a Part-time Guest Services Representative to join our team! All candidates must be ready and willing to work all shifts including days, evenings, weekends, and holiday.
Position Summary
Under the direct supervision of the Operations Supervisor(s), this position is responsible for providing outstanding customer service while contributing to a safe and welcoming work environment for all team members.
Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.
Key Accountabilities
- Answers guest services switchboard; informs or re-directs calls accordingly
- Greets guests in person; offers information on the facility, events and promotions
- Providing information on the facility, special events and promotions
- Ability to make clear concise announcements on drawings, events and special promotions over a PA system
- Soliciting, identifying and enrolling new gaming customers into the Encore Rewards program
- Maintaining Encore Rewards program
- Maintaining all services standards
- Maintain current knowledge / familiarity with all casino services and features including promotions and offerings
- Maintaining highest standard of professionalism, ethics, grooming and attitude towards guests, clients and associates
- Conducts guests to other areas as requested; conducts facility tours
- Responds to, resolves or escalates issues as required
- Communicates effectively with all appropriate operational departments
- Builds strong working relationships with guests and team members
- Ensures compliance with licensing laws, health and safety and other statutory regulations
- Performs other duties as assigned or directed
Education and Qualifications
- High School Diploma
- Minimum one year of experience in customer service; gaming experience an asset
- Ability to successfully obtain a Gaming License
- Ability to stand for long periods of time
- A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests
- Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
Work Environment Considerations
- Regular casino environment, standing for long periods of time, some exposure to the elements, some exposure to noise, non-traditional work hours
Call Center Representative Agent Work At Home - Part Time Paid Panelists
Call Center Representative Agent Work At Home - Part Time Remote Paid Panelists. You can do this part-time or full-time. This position is perfect for anyone looking for temporary, part-time or full-time work. If you are a call center representative agent or someone just looking for a flexible part t...
Part Time Surveillance Operator - GRR
Elements Casino Grand River is seeking a Part-time Surveillance Operator!. Above all else, operators must lead by example to create Great Experiences and Memories for all guests and colleagues!. ...
Customer Services Representative - Delta Branch - 6-month full-time
While this job is posted as a Customer Service Representative, internally, we title it a Member Service Representative, always putting members at the centre of everything we do. Contribute to team results through listening, spotting opportunities and partnering with other Coast Capital team members ...
Part-time Security Officer (GRR)
Elements Casino Grand River is seeking Part-time Security Officers to join our team!. Security Officers will protect all guests an d team members against theft, fraud, vandalism and abuse while delivering the highest level of service and respect to patrons and colleagues. This position will perform ...
Paid Services Beauty Advisor - Part Time
Paid Services Beauty Advisor - Part Time. Understand clients' beauty goals and recommend suitable products and services. Provide customized beauty services, including makeup application and skincare treatments. Handle bookings and rebooking of beauty services. ...
Part Time Cage Cashier - GRR
Elements Casino Grand River is seeking a Part-time Cage and Coin Cashier! . Effectively resolve all Guest complaints and comments regarding transactions or concerns and work collaboratively with the Cage & Coin Manager and Supervisors to ensure a smooth and efficient Guest experience . Under the gen...
Part-Time Financial Service Representative
Momentum Financial Services Group is a top financial services provider in North America. Have a minimum of one year of financial services and sales experience. If you are selected for an interview please notify National Money Mart if you require accommodation in respect of the materials or procedure...
Part Time Sales and Marketing Representative
We are growing rapidly and we are growing our non-traditional sales team! We have a partnership with some of the largest retailers in North America and are looking for the most talented, hard working, entrepreneurial, team players to join our team, have fun and interact with our wonderful customers ...
Dispatch Administrative Clerk (Part-time)
A great opportunity if you are looking for a part-time position allowing you to work part-time hours from your home office!. ...
Live Services Agent I (Part -Time)
Schedule Engine is a radically better home services platform combining world-class technology and next-generation service solutions. We are reshaping the experience for both businesses and consumers in the trillion-dollar home services industry. Joining Schedule Engine now is a once-in-a-lifetime ca...