Permanent Offres d'emploi - Markham

Our organization, located in Thornhill, Ontario, is actively seeking a Customer Service Representative to join our service industry team. This role presents a contract to permanent employment opportunity. In the role of a Customer Service Representative, your responsibilities will include managing customer applications, maintaining records, and addressing inquiries. You will also be responsible for overseeing customer accounts and taking necessary actions.

Responsibilities :

• Accurate and efficient processing of customer credit applications.
• Keeping customer credit records up-to-date and accurate.
• Efficiently handling customer inquiries and concerns.
• Monitoring customer accounts and taking appropriate action as necessary.
• Preparation and dispatching of forms and correspondence related to claim files, including letters to members, third-party reports, and consent forms for police report requests.
• Processing payments on claim files, such as appraisal fees, glass claim invoices, and police report fees.
• Assisting the Total Loss team by preparing and sending Proof of Loss documents to facilitate claim settlements.
• Requesting official reports for claims investigation, like police reports and fire incident reports.
• Forwarding PD Claim files to legal representatives upon request.
• Sorting and distributing incoming correspondence appropriately.
• Making outbound calls to members to obtain the First Notice of Loss on New Claims reported after-hours or online.
• Efficiently routing incoming calls to the appropriate department, based on business demands.
• At least 1 year of experience in a customer service role.
• Demonstrable skills in providing exceptional customer service.
• Proficiency in using customer service software and tools.
• Excellent communication and interpersonal skills.
• Ability to handle and resolve customer complaints effectively.
• Strong problem-solving skills and ability to think on feet.
• Ability to work in a fast-paced environment.
• High school diploma or equivalent qualification; higher degree preferred.
• Proficiency in Office Suite, particularly Excel and Word.
• Ability to work both independently and as part of a team.
• Strong organizational skills and ability to multitask.
• Willingness to work in shifts and during weekends.
• Fluency in English; knowledge of additional languages is a plus.
• Ability to maintain a positive, empathetic, and detail oriented attitude towards customers at all times.

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