Warranty administrator Offres d'emploi - Thorold, ON

POSITION SUMMARY

The Client Systems Administrator is accountable for installing, diagnosing, repairing, maintaining, and upgrading

Service wide software and operating systems, second tier troubleshooting, and the overall experience for end users. This will be a Hybrid role and the person needs to be in the office for 50% of the time and remote the other 50%.

Advantages

PHYSICAL / MENTAL DEMANDS

• Work may involve heavy physical effort while replacing / installing equipment as required (up to 70 lbs.)
• Work involves extended periods of strenuous visual and mental concentration
• Breakdown of computer hardware / software could result in disruption of resources for the end user
• Improperly trained or misinformed personnel could result in a substantial loss to the Service or affect the

work of others through time lost in making corrections

Responsibilities

MAJOR RESPONSIBILITIES

1. Research, develop, test, build and deploy enterprise software solutions as required, facilitating seamless

enterprise wide roll out and adoption.

2. Accountable for maintaining all operating system and software maintenance, logs, and documentation as

per best practice, using pro-active planning and recommendations for improvement.

3. Responsible for the maintenance and upgrade of software and operating system versions along with patch

levels, security updates, monitoring, and general improvements to the performance and security of the

environments.

4. Responsible for the creation of and maintenance of a corporate library of image and software packages

held within the NRPS domain, ensuring accuracy and effectiveness at all times.

5. Create corporate computer images, driver upgrades, and various software packages for effective

deployment.

6. Maintain up to date inventory of software / hardware levels including licensing compliance and quarterly

reconciliation reporting.

7. Perform second tier diagnosis of hardware and software issues and support tier 1 requests in times of high

demand or as required by management.

8. Research, review and submit change recommendations for group policy development, efficiencies in

current software builds, scripts, automation, and processes as it pertains to your area.

9. Collaborate with IT peers to ensure the desktop computing environment operates efficiently.

10. Document technical issues; recommend and present solution ideas for evaluation.

11. Record, document and maintain subsequent updates of all technical service requests via an IT Service

Management application. Determine the scope of reported service requests and escalate according to

established standard operating procedures. Ensure all relevant data is collected and accurate including all

steps taken to reach satisfactory conclusions to service requests.

12. Advise and present solutions to internal IT groups along with training and coaching of Tier 1 staff to upgrade

their knowledge and ability to support any new initiatives.

13. Participate in the IT Change Management Advisory Group and assist the group with the assessment,

prioritization and scheduling of technical changes impacting the enterprise network and users.

This position description is intended to describe the general level and nature of the position and is not an exhaustive list of all tasks assigned in

the performance of the position

14. Liaise with third party and PC equipment vendors for service, support, and repair of equipment and software

in a timely and well documented manner.

15. Provide leadership, guidance and training to Service Desk Analyst and Computer Hardware Technician

positions.

16. Other related duties as assigned.

Qualifications

JOB SPECIFICATIONS (Required Education, Experience, etc.)

combination of education and experience.

Certified Technology Specialist (MCTS) designation or equivalent training

troubleshooting, office automation, end user training, etc.)

Automated Installation Kit (WAIK), and Microsoft Deployment Toolkit (MDT)

PowerShell, and AutoIt

NOTE : Once appointed to the position, the following requirement must be met :

Summary

WORKING CONDITIONS

performing preventative measures to avoid damaging equipment

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.