Retention specialist Offres d'emploi - Toronto, ON

JOB DESCRIPTION

S'more about the team

HelloFresh Canada is looking for a Retention Analyst to be a gatekeeper of customer satisfaction. They ensure that the voice of the customer is not just heard but understood and acted upon. Through their meticulous work, they will support the organization by; enhancing the customer experiences, development of products that resonate with our customers, and maintaining a competitive edge.

Lettuce share what this role will be responsible for

• Gather fragmented, raw, and / or unstructured customer feedback from surveys, interviews, online reviews, and social media and transform it into meaningful insights that guide product development, service enhancement, and customer interactions with precision.
• Create detailed reports and presentations, utilizing visualization techniques that summarizes the chronicles of the customer's experience, capturing their joys and pains for the organization to see.
• Collaborate closely with various departments, including marketing, product and operations to ensure that the insights from customer feedback spreads through every aspect of the organization, leading to holistic improvements in products, services, and customer interactions.
• Supporting stakeholders in all areas of the business with ad hoc requests, including but not limited to test setup and analysis, primary research via surveys and / or focus groups and general analysis.
• Be the central owner of active customer communication, maximizing the use of in-box inserts to reach customers with the right message, at the right time, through the right channel
• Conduct surveys, focus groups, community meet ups ,and product feedback collection as needed.
• All other duties, as assigned

Sound a-peeling? Here's what we're looking for

Let’s cut to the cheese, this is why you'll love it here

Flexible Hybrid Approach

At HelloFresh, we know that flexible work arrangements are essential in enabling you to do your best work, while balancing your personal and life needs. Offering remote work flexibility, along with the opportunity to interact and collaborate in the office are all a part of creating a great employee experience.

To meet these needs, we are pleased to provide Flexible Hybrid work. Flexible Hybrid is a people-first approach that is based on choice, trust, personalization, and empowers teams to choose when and how often they work from the office and work from home, in addition to team days and company days. This means a minimum of 2 days in office per week, with most teams in office between 2-3 days a week.

LI-HYBRID

Working Conditions

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process.

Interested in joining the HelloFresh team? Don’t be chai, apply! Submit your application in PDF format today.