Program analyst Offres d'emploi - Waterloo, ON

Descartes Unites the People and Technology that Move the World

The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed.

We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com.

We’re growing fast and invite you to join our amazing team.

IT Business Analyst – AI Enablement & Microsoft Ecosystem
The IT Business Analyst – AI Enablement & Microsoft Ecosystem plays a critical role in helping the organization unlock measurable business value from AI and Microsoft technologies. This role bridges business teams, IT, and enterprise AI initiatives to ensure employees can effectively adopt and scale modern productivity, automation, and collaboration capabilities across the Microsoft ecosystem in a secure, compliant, and business-aligned way.

Outcomes — What Success Looks Like
1. Identify, prioritize, and deliver high-impact AI and Microsoft-enabled use cases that improve productivity, operational efficiency, and decision-making across business functions.
2. Increase adoption and effective usage of Microsoft 365, Copilot, Power Platform, Teams, SharePoint, and related technologies through structured enablement, training, and stakeholder engagement.
3. Translate business needs into clear functional requirements, user stories, workflows, and measurable value hypotheses aligned with enterprise architecture and governance standards.
4. Partner with architecture, security, compliance, and data teams to ensure AI and Microsoft solutions are scalable, secure, compliant, and aligned with enterprise standards.
5. Facilitate workshops, discovery sessions, and solution reviews that accelerate automation and AI opportunities while improving stakeholder alignment and execution speed.
6. Establish and track adoption KPIs, success metrics, and benefits realization measures for AI and Microsoft platform initiatives.
7. Contribute to governance frameworks, implementation standards, best practices, and internal playbooks that support sustainable AI and Microsoft platform growth across the organization.

Skills & Competencies
Technical & Functional Expertise

• Strong experience working with Microsoft technologies including Microsoft 365, Teams, SharePoint, Power Platform, Azure, Purview, Entra ID, Copilot, and integrated third-party solutions.
• Proven ability to analyze business processes and translate requirements into actionable functional specifications, workflows, and user stories.
• Experience supporting AI, automation, analytics, digital transformation, or data-driven initiatives in enterprise environments.
• Understanding of SaaS platforms, AI governance, security, compliance, and enterprise technology standards.
• Strong analytical thinking, documentation, process mapping, and problem-solving capabilities.
• Experience facilitating workshops, stakeholder interviews, and cross-functional collaboration sessions.
• Ability to communicate effectively with both technical and non-technical stakeholders, including senior leadership.

Experience & Qualifications

• 5+ years of experience as a Business Analyst, IT Business Analyst, or similar role within a global enterprise environment.
• Experience supporting large-scale or multi-business-unit technology initiatives.
• Familiarity with change management, technology adoption, and business enablement practices.
• Certifications such as CBAP, PMI-PBA, or Microsoft Cloud/AI certifications are considered an asset.

Culture Add: TEAM Values
We value team members who communicate with transparency, sharing information openly and building trust across functions. You bring excellence and expertise to your craft, holding a high bar for quality while continuously improving your skills. You demonstrate accountability by owning outcomes, following through on commitments, and taking responsibility for results. You are driven by metrics, using data and experimentation to inform decisions and deliver measurable impact.

Aptitudes

• Smart: Able to quickly understand complex systems, connect ideas, and make sound judgments.
• Curious: Actively seeks to understand customer problems, emerging technologies, and better ways of working.
• Coachable: Open to feedback, willing to adapt, and continuously improving through learning.

What’s In It for You

• Opportunity to help shape and scale enterprise AI adoption and digital transformation initiatives across a global organization.
• High visibility role with cross-functional exposure to business leaders, IT, architecture, security, and innovation teams.
• Ability to work with modern Microsoft technologies including Copilot, Azure, Power Platform, and enterprise AI solutions.
• A collaborative environment that values innovation, continuous learning, and measurable business impact.
• Significant opportunity for professional growth as AI, automation, and Microsoft platform capabilities continue to expand across the organization.
• A role with meaningful influence on how teams work, collaborate, and improve productivity at scale.

Salary Range: $80,000 - $90,000 CAD annually -Compensation information provided is a good faith estimate for this position only. Factors that may be used to determine your actual salary may include your specific skills as well as the years of experience you have. Similar positions located in different geographic regions will not necessarily receive the same compensation.

Join Us

As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory.

Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: https://www.descartes.com/who-we-are/social-responsibility-sustainability/environmental-impact. Join a team that’s committed to working with customers to conserve resources and enhance sustainability.

If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience.

We conduct a mix of in-person and virtual interviews. Virtual interviews are held via Microsoft Teams and are recorded and transcribed. We may utilize AI tools to support our hiring team in notetaking, summarization, and internal training. AI tools are not used in our recruitment process for decision-making purposes. Recordings, transcripts, and notes are used for recruitment, including improvement of our process, and record-keeping purposes. Should you have any questions or concerns about our process, please connect with our hiring team in advance of scheduled interviews.

We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law. For more information about our commitment to equal employment opportunity, please review our Code of Business Conduct and Ethics at Descartes.com. Descartes is committed to working with and providing reasonable accommodations to job applicants with disabilities. Applicants in North America with a disability who require a reasonable accommodation for any part of the application or hiring process can email us at hrna@descartes.com. Provide your name and contact information along with the accommodation needed to assist you with the application process. Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis.