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Collections Advisor - Scotia Dealer Advantage
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ScotiabankBurnaby, BC, CA- CDI
Requisition ID : 218299
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Collections Advisor – Scotia Dealer Advantage
2 permanent positions available in British Columbia
Scotia Dealer Advantage is one of Canada’s largest and fastest growing Special Finance companies providing automotive financing programs nationwide. We build partnerships with authorized independent and franchise automobile dealers to help them grow their businesses and serve their special finance customers.
In this role, you’ll contribute to the overall success of the Collections department of Scotia Dealer Advantage in Canada ensuring specific individual goals, plans, initiatives are executed and delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.
Is this role right for you? In this role, you will :
- As a Collection Advisor, you’ll be responsible for maximizing the collection of overdue payments from customers while minimizing collection costs and loan losses on individually assigned accounts. As an advisor, you will conduct timely and effective collection follow-up discussions on assigned loans in varying stages of arrears and on accounts where a potential risk to the Bank is evident.
- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Conducts payment collection activity to provide the Bank with optimal delinquency ratios and loan loss levels by :
Acting in a timely manner to identify the risk associated with all assigned accounts and executing prompt action to minimize loss and secure the Bank’s position;
Discussing contractual loan payment arrangements with customers before offering revised or reduced payments, terms, conditions and loss mitigation tools;
Addressing and resolving inbound customer concerns, inquiries, issues or complaints on loan contracts in arrears;
Is this role right for you? We’d love to work with you if you have :
What's in it for you?
Working Conditions
Location(s) : Canada : British Columbia : Burnaby || Canada : British Columbia : Vancouver
Scotiabank is a leading bank in the Americas. Guided by our purpose : "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.