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Client success manager Offres d'emploi - Etobicoke, ON

Dernière mise à jour : il y a 3 jours
  • Offre sponsorisée
Client Success Relationship Manager

Client Success Relationship Manager

ADPToronto, ON, Canada
59 700,00 $CA – 95 300,00 $CA par an
ADP is hiring a Client Success Relationship Manager.Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress? Do you want to continuously learn ...Voir plusDernière mise à jour : il y a 7 jours
Senior Manager of Client Success

Senior Manager of Client Success

OceanMDToronto, ON, CA
Temps plein
Quick Apply
Join us as we change healthcare for the better.OceanMD, a WELL Health Company, is the leading provider of EMR-integrated Patient Engagement and eReferral tools in Canada, playing a critical role in...Voir plusDernière mise à jour : il y a 4 jours
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Director, Client Success

Director, Client Success

ZayZoonToronto, ON, Canada
At ZayZoon, we are on a mission to save ten million hardworking employees ten billion dollars.We’ve created a financial empowerment platform that helps businesses of all sizes make a big impact on ...Voir plusDernière mise à jour : il y a 12 jours
Client Success Specialist

Client Success Specialist

Real Property SolutionsNorth York, Ontario, CA
36 000,00 $CA – 45 000,00 $CA par an
Temps plein
Team Lead – Client Success Team .Wynford Drive, North York Toronto.Flexibility schedule from 8am-8pm (EST) as shifts during the evening, weekend or public holidays may be required .Voir plusDernière mise à jour : il y a 22 jours
Client Success Coordinator (TPA)

Client Success Coordinator (TPA)

Crawford & CompanyMississauga, ON, CA
We are currently recruiting for a.The successful candidate will responsible for operational execution of client programs including data governance, process changes, and on-site client support.Facil...Voir plusDernière mise à jour : il y a plus de 30 jours
Client Success Manager

Client Success Manager

Recruiting In MotionToronto, ON
125 000,00 $CA par an
Our client, a dynamic and people-centric SaaS organization is looking for a Manager, Client Success to join their team.This role is a hybrid opportunity, based in downtown Toronto.Develop and manag...Voir plusDernière mise à jour : il y a plus de 30 jours
Bilingual Client Success Advisor

Bilingual Client Success Advisor

Carpages.caMississauga, Ontario, CA
35 000,00 $CA – 40 000,00 $CA par an
Act as the primary liaison between franchise dealership website clients and the Carpages’ sales and technical teams.Build trust and develop a strong, long-term relationship with clients.Meet with c...Voir plusDernière mise à jour : il y a plus de 30 jours
Customer Success Manager

Customer Success Manager

OnePlan SolutionsToronto, Canada, CA
Télétravail
Quick Apply
At OnePlan, we specialize in creating AI-enabled solutions that make strategic portfolio, financial, resource, and work management seamless. We help businesses bridge the gap between strategy and ex...Voir plusDernière mise à jour : il y a 11 jours
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Client Success Manager

Client Success Manager

DoctorCaretoronto, on, Canada
Temps plein
Our solution, Practice Care by DoctorCare, helps doctors optimize the performance of their medical practice by providing actionable insights and automated billing, alleviating the need to understan...Voir plusDernière mise à jour : il y a 3 jours
Analyst - Client Success Team

Analyst - Client Success Team

Royal Bank of Canada>TORONTO, Canada
We are seeking a highly organized and detail-orientated Capital Markets Onboarding Analyst, responsible for the entire workflow, providing a professional, responsive, and accurate service to client...Voir plusDernière mise à jour : il y a 12 jours
Customer Success Manager

Customer Success Manager

VenngoToronto, ON, CA
Temps plein
Quick Apply
Who we are At Venngo , we provide premium discount programs that allow organizations of all sizes to offer their employees, members or customers special offers from national brands and local favour...Voir plusDernière mise à jour : il y a 4 jours
Client Success Representative

Client Success Representative

BroadridgeToronto, ON
13,00 $CA par heure
Temps plein
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more.If you’re passionate about developing your career, while helping others along the way, come join ...Voir plusDernière mise à jour : il y a plus de 30 jours
Lead Software Engineer (Client Success Team)

Lead Software Engineer (Client Success Team)

Validus Risk ManagementToronto, ON, CA
Temps plein
Quick Apply
We are seeking a highly skilled and motivated Lead Software Engineer with extensive experience in trading systems to lead our new Client Success team for our Horizon platform.The successful candida...Voir plusDernière mise à jour : il y a plus de 30 jours
Client Success Associate

Client Success Associate

Element Fleet ManagementMississauga
800,00 $CA – 1 400,00 $CA par semaine
Temps plein
Get started on an exciting career at Element!.Element employees make a difference in the lives of others every day.We are re-defining the fleet management industry to be people first, then business...Voir plusDernière mise à jour : il y a plus de 30 jours
Client Success Specialist

Client Success Specialist

AonToronto, Ontario, Canada
60 000,00 $CA – 120 000,00 $CA par an
Interested in exploring something different while applying your existing insurance experience & knowledge? Thinking about joining an industry-leading, global organization for more growth? Then you ...Voir plusDernière mise à jour : il y a plus de 30 jours
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Customer Success Manager

Customer Success Manager

Cognitive3Dtoronto, on, Canada
Temps plein
We are looking for a Customer Success Manager, our first hire in this category, to bolster our onboarding and retention processes at Cognitive3D. As a leader in this category, the ideal candidate wi...Voir plusDernière mise à jour : il y a 6 jours
Client Success Manager

Client Success Manager

SobeysMississauga, ON, CA
17,00 $CA –20,00 $CA par heure
Marketing Technology & Digital.Halifax, Mississauga, Stellarton.Embark on a rewarding career with Sobeys Inc.Canada’s Top 100 employers, where your talents contribute to our commitment to excellenc...Voir plusDernière mise à jour : il y a plus de 30 jours
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Manager, Client Success

Manager, Client Success

Exchange Solutionstoronto, on, Canada
Temps plein
As a Manager, Client Success, you’ll take ownership of key client relationships, ensuring day-to-day operations run smoothly while also acting as a strategic partner. You’ll work closely with intern...Voir plusDernière mise à jour : il y a 6 jours
Client Success Relationship Manager

Client Success Relationship Manager

ADPToronto, ON, Canada
Il y a 7 jours
Salaire
59 700,00 $CA – 95 300,00 $CA par an
Description de poste

ADP is hiring a Client Success Relationship Manager

Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress? Do you want to continuously learn through ongoing training, development, and mentorship opportunities? Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

Well, this may be the role for you. Ready to make your mark?

As a Client Success Relationship Manager , you’ll serve as an advocate of ADP’s Global HCM Solution and Service capabilities, while driving ADP’s message as a world leader in the HCM industry into the client base. The role supports ADP Canada’s Majors level clients.

Key areas of focus include the development and ongoing management of strong, productive relationships with executive-level client contacts (i.e., CFO, CHRO), alignment with ADP General Managers and Executive Committee members as required, and collaborative efforts with ADP Sales, Service, and Implementation teams and any other functional team as required in order to win new clients and influence additional business in existing clients in adherence with targets established annually.

The position demands a strong combination of account management / relationship building skills and business / financial acumen. Success in this role can be defined by year-over-year increases in metrics related to customer satisfaction indexes, client retention rates, exceptional RM client survey results, targeted revenue growth, and share of wallet per client.

What you’ll do : Responsibilities

Client Focus

  • Effective management of the client relationship for ADP’s complex clients both domestic and North America.
  • Cultivation of a trusted-advisor relationship with clients in an effort to influence a propensity to partner with ADP.
  • Consultative client approach, with an ability to recognize what actions will demonstrate exemplary partnership to their client base, by incorporating a deep understanding of the client needs with appropriate ADP solutions and expertise.
  • Oversee and support effective and mutually beneficial contract negotiations and understand financial impact.
  • Ensure appropriate utilization and consistent execution of tools, communications, processes, client retention activities, and metrics.
  • Maintain a sufficient client assignment base while looking for opportunities to enhance and increase coverage.

Client Communication

  • Demonstrate strong presentation, meeting management, and relationship management / servicing skills.
  • Confident with the ability to challenge the current state and make a compelling case for change.
  • Lead and drive continuous improvement and operate with flexibility.
  • Significant understanding of HCM concepts with the ability to represent a broad range of ADP disciplines and solution platforms.
  • Comprehensive industry and competitive knowledge with an external network of expertise.
  • Exceptional verbal and written communication skills – to be applied equally with external audiences and internal constituencies.
  • Facilitate and encourage client participation in ADP events as appropriate (i.e., Pro Summit, Beta Product opportunities, testimonials).
  • Primary responsibilities : Retention, Referencability, and Revenue.
  • Opportunity Focus

  • Execution of Account Planning techniques and skills to ensure a strategic approach to client penetration and revenue forecasts.
  • Success in the role is defined by year-over-year increases in metrics related to : customer satisfaction indexes, client retention rates, targeted revenue growth, and share of wallet per client, within the assigned client base.
  • Facilitate client reference opportunities.
  • Lead and support all activities related to retention efforts and new opportunities.
  • Adhere to all administrative aspects of monitoring retention and revenue growth.
  • Primary responsibility : Retention, Referencability, and Revenue.
  • Internal Communication

  • Ensures appropriate proactive internal communication and escalation of issues that impact the overall client relationship and retention.
  • Support all activities related to closed-loop processes (i.e., NPS, Survey).
  • TO SUCCEED IN THIS ROLE : Requirements

  • A minimum of 3-5 years of progressive career experience with demonstrated proficiency in managing a diverse roster of complex client account relationships ideally in SaaS Based Technology and / or outsourcing industry.
  • Extensive experience building relationships with clients is essential.
  • Client-facing experience, including conducting in-person business reviews.
  • Up to 25% local travel, based on business needs.
  • Advanced Microsoft Excel and PowerPoint skills.
  • Bachelor’s degree or Equivalent in Business Administration, Human Resources, Finance, or another related field.
  • Bonus points for these : Preferred Qualifications

  • HCM and Payroll Technology experience is an asset.
  • Accreditation from appropriate organization (CPP, CEBS, PHR) is an asset.
  • YOU'LL LOVE WORKING HERE BECAUSE YOU CAN :

  • Focus on your mental health and well-being. We take care of one another and offer support for your well-being… because healthy associates are happy ones.
  • Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
  • Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program for even the most insatiable learner.
  • Innovate. Problem-solve. Shape the future of work with people you like.
  • Balance work and personal time. Flexibility to integrate work more easily into your everyday life.
  • Go Global. With operations around the world, exciting new networking opportunities abound.
  • Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
  • Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions. We offer the following benefits : Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is $59,700.00 - $95,300.00 / Year.

    What are you waiting for? Apply today!

    Jobs.adp.ca

    Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP : ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We

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