Key Responsibilities
- Act as the primary liaison between franchise dealership website clients and the Carpages’ sales and technical teams. Build trust and develop a strong, long-term relationship with clients.
- Meet with clients monthly to make recommendations for website improvement as well as enhancing online presence in general.
- During monthly recommendation meeting, discover client needs pertaining to their website. This includes content, landing pages, promotions, etc.
- Respond to and resolve client needs and inquiries immediately and / or ensure they are prioritized with our sales or technical team for the quickest resolution. Pro-actively follow up with clients during and after this process.
- Document clear, efficient, timely written logs of calls and emails into the appropriate case tracking system to manage requests and communicate client feedback to internal teams.
- Act as a mentor to other members of the team.
- Seek out and generate improvement in our operations.
Requirements and Qualifications
5-10 years’ experience in a client-facing role, demonstrating a strong level of support as well as acting as an advisor to clients.Professional demeanour and communication style, in person and over the phone : professional, courteous, and tactful.Knowledge of website UX, design, SEO, and digital marketing.Ability to maintain organization of multiple client projects concurrently.A high degree of personal ethics including honesty and integrity.University degree / college diploma in technology or business, or an equivalent combination of education and experience.NOTE : A criminal record check will be required upon offer acceptance.