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Bilingual Client Success Advisor

Bilingual Client Success Advisor

Carpages.caMississauga, Ontario, CA
30+ days ago
Salary
CA$35,000.00–CA$40,000.00 yearly
Job description

Key Responsibilities

  • Act as the primary liaison between franchise dealership website clients and the Carpages’ sales and technical teams. Build trust and develop a strong, long-term relationship with clients.
  • Meet with clients monthly to make recommendations for website improvement as well as enhancing online presence in general.
  • During monthly recommendation meeting, discover client needs pertaining to their website. This includes content, landing pages, promotions, etc.
  • Respond to and resolve client needs and inquiries immediately and / or ensure they are prioritized with our sales or technical team for the quickest resolution. Pro-actively follow up with clients during and after this process.
  • Document clear, efficient, timely written logs of calls and emails into the appropriate case tracking system to manage requests and communicate client feedback to internal teams.
  • Act as a mentor to other members of the team.
  • Seek out and generate improvement in our operations.

Requirements and Qualifications

  • 5-10 years’ experience in a client-facing role, demonstrating a strong level of support as well as acting as an advisor to clients.
  • Professional demeanour and communication style, in person and over the phone : professional, courteous, and tactful.
  • Knowledge of website UX, design, SEO, and digital marketing.
  • Ability to maintain organization of multiple client projects concurrently.
  • A high degree of personal ethics including honesty and integrity.
  • University degree / college diploma in technology or business, or an equivalent combination of education and experience.
  • NOTE : A criminal record check will be required upon offer acceptance.