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Type de contrat
- Temps plein
Description de posteManage café management team (CLT) members, create ongoing development plans for CLT and build succession plans Build and lead a positive culture and embed company values, helping employees to bring values to life; address and cultural or behavioural issues as they arise Build / oversee and manage café hiring programs in collaboration with people & culture Oversee 49th training programs Develop and train simple and repeatable methods for café staff to maintain / improve quality product Lead performance management program for management staff Develop plans to grow same café revenue and profit while maintaining exceptional quality & experience, implement initiatives to achieve all financial targets and performance goals Manage and analyze financial KPIs and controls for all areas of the restaurant and determine business priorities Build annual budget and reforecasts for cafés Complete regular COGs and pricing reviews, maintain strong relationships with vendors Oversee and ensure maintenance and cleanliness of property Oversee management Point-of-Sale system updates and changes, as required Analyze and test new business tools and software to help streamline operations Test new equipment for ability to deliver to 49th quality standard Meet with potential partners to discuss special promotions / events Assess potential supply partners for café food and beverage offerings Maintain an up-to-date knowledge of the specialty coffee market, locally and globally Develop strategies to compete and retain relevance and competitive edge within the market Build and retain relationships with suppliers, consumers, customers and professional associations Passionate about specialty coffee, experience in coffee an asset Exceptional leadership and communication skills, inspirational leader who manages team effectively to deliver goals Proven track record of leading a customer focused, multi-site hospitality business Results-oriented with strong execution capabilities Ability to prioritize multiple projects and drive key priorities to completion Strong, agile problem solver, ability to analyze performance data and execute strategies to improve efficiency and profitability Ability to build strong relationships with peers and team members Good knowledge of computer skills – powerpoint, excel, word Have a vehicle and able to travel to all café locations
POSITION DESCRIPTION
Title : Director of Retail Cafés
Date : November 2024
Reports to : President
Location : Vancouver, B.C.
Job Description
The Director of Retail Cafés is an important member of the company’s senior leadership team, responsible for ensuring high standards in customer service, operational efficiency, team leadership, and coffee & food quality. This leader’s key focus areas will be leading a high performing customer-focused team, ensuring exceptional quality coffee and food, implementing training, tools & technology, and delivering strong operational & financial KPIs. A successful candidate will have exceptional leadership and communication skills, have a proven track record of leading muti-site operations, and be results-oriented with strong execution capabilities.
This position will serve as a role model, both internally and externally, and will exemplify the company’s culture and values. The position will be based in Vancouver, B.C.
Primary Responsibilities
Exceptional Quality & Experience in Cafés
- Ensure 49th Parallel exceptional customer service is being executed in all cafés
- Oversee effective & efficient operations in cafés focused on customers, ensure health & safety programs are executed
- Assess café menu to meet needs of customers, lead recommendations on modifications
- Create work policies and best practices / SOPs for all café positions
- Identify and oversee roll-out seasonal / new product innovation including recipe development, testing and training
- Identify opportunities to improve in café experience including merchandising & signage
- Collaborate with marketing team to ensure successful program ideas and execution
People Management, Training & Development
Café Performance & Operations
External Focus
Knowledge & Skills