Call center Offres d'emploi - Québec, QC
Dernière mise à jour : il y a 1 jour
Job Title : Contact Center Routing / Infra Build and Design Lead.We are looking for a Contact Center Routing / Infra Build and Design Lead with deep expertise in Cisco’s contact center infrastruct...Voir plusDernière mise à jour : il y a 7 jours
Work from home anywhere in Quebec.WHAT WORKING AT A DESJARDINS CALL CENTRE IS ALL ABOUT : .We strive to understand the needs of members and clients by providing them with a UNIQUE and PERSONALIZED ex...Voir plusDernière mise à jour : il y a plus de 30 jours
PLEASE NOTE : The Job Description is also available in French!.Our solutions focus on low latency, zero packet loss, and unmatched scalability, enabling seamless experiences for millions of users wo...Voir plusDernière mise à jour : il y a 1 jour
La dynamique de votre équipe : .Notre équipe (qui fait partie du groupe Core Services) est responsable d’une composante clé offrant l’interopérabilité entre les domaines de la nouvelle offre Se...Voir plusDernière mise à jour : il y a plus de 30 jours
Automotive glass technology is helping transform how we experience the road.Speedy Glass, Lebeau vitres d’auto.We welcome applications from everyone, and are firmly committed to diversity, equity a...Voir plusDernière mise à jour : il y a plus de 30 jours
Suggest story ideas / angles and potential guests.Research, evaluate and check all material on the story being covered.Suggest and write interview questions and scripts.
Handle interview logistics (gu...Voir plusDernière mise à jour : il y a plus de 30 jours
Customer Service & Retail Front Desk Associate – Experienced & Entry Level Positions Available!.Are you a people person? Do you love helping others? Motivated by results?.If so, here is good news f...Voir plusDernière mise à jour : il y a plus de 30 jours
Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.
No call center representative agent experience needed.Call ...Voir plusDernière mise à jour : il y a 26 jours
Analyste GuidewireDans le cadre de ses ententes avec ses différents clients, Procom est actuellement à la recherche d’un(e) Analyste Guidewire.
Notre client est situé à Québec.Description des tâches...Voir plusDernière mise à jour : il y a 4 jours
Reboot Monkey is a global leader in IT solutions, specializing in data center management that simplifies your IT operations.
We provide hosting space, future-proof upgrades, and 24 / 7 support through...Voir plusDernière mise à jour : il y a plus de 30 jours
Vantage is committed to being a workplace of inclusion, equity, respect and acceptance.We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience.Vantage...Voir plusDernière mise à jour : il y a 16 jours
Remote Market Research Panel Call Center Agent Welcome (Part Time / Full Time) No Experience.Our company is looking for qualified candidates to take part in paid national and local focus groups c...Voir plusDernière mise à jour : il y a 26 jours
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry.
We’re here to help our colleagues achieve success a...Voir plusDernière mise à jour : il y a plus de 30 jours
Job percentage : 45%, until the return of the incumbent.Immediate supervisor : School Principal.In addition to the duties defined in the class of employment of secretary, the principal and customary ...Voir plusDernière mise à jour : il y a plus de 30 jours
Are you looking for a new challenge where your skills and experience in client support and technical support can be put to good use with an exciting and fulfilling challenge?.For almost 40 years, L...Voir plusDernière mise à jour : il y a plus de 30 jours
Now accepting applicants for Focus Group studies.Earn up to $ per week part-time working from home.Must register to see if you qualify.
No call center representative agent experience needed.Call Cen...Voir plusDernière mise à jour : il y a plus de 30 jours
Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care.Work with supportive colleagues who are passionate about improving lives and c...Voir plusDernière mise à jour : il y a plus de 30 jours
Call Center Representative - Mandarin (Mandarin, French, English) -.Say goodbye to storms and traffic jams.Join our remote work adventure with SuperMedic.
Work from the comfort of your home, anywher...Voir plusDernière mise à jour : il y a 17 jours
Imagine that you could make the open road your office.As an on-call relief Rural and Suburban Mail Carrier with Canada Post, you can.
We’re recruiting for dependable, organized individuals to delive...Voir plusDernière mise à jour : il y a plus de 30 jours
Deskside Support / Help Desk / Field Service Technician.Perform intermediate IMAC (installs, moves, add, changes) activities : hardware roll-outs, refreshes, and other hardware deployment related activi...Voir plusDernière mise à jour : il y a plus de 30 jours
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Routing / Infra Build and Design Lead- Cisco
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SuperMedic.caQuébec City, QC, CA35 328,00 $CA – 55 000,00 $CA par an
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Rural and Suburban Mail Carrier, On-call Relief
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PeopleToGoQuebec City, QC, Canada22,00 $CA –25,00 $CA par heure
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Routing / Infra Build and Design Lead- Cisco
Ovation Workplace Services Inc.Québec, QC, CanadaIl y a 7 jours
Type de contrat
- Temps plein
Description de posteExtensive experience with Cisco’s contact center infrastructure products, including UCCE, CUCM, CVP, ICM scripting, and CVP Studio. Strong knowledge of contact center domain principles, practices, and technologies. Proficiency in Java development with the ability to write and understand Java code for custom integrations and enhancements. Familiarity with forecasting tools, call recording systems, and dialer solutions within a contact center environment. Excellent problem-solving skills and ability to troubleshoot complex technical issues. Effective communication skills with the ability to collaborate with diverse teams and stakeholders. Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
Job Description
Job Description
Job Title : Contact Center Routing / Infra Build and Design Lead
Overview : We are looking for a Contact Center Routing / Infra Build and Design Lead with deep expertise in Cisco’s contact center infrastructure products and technologies, particularly UCCE, CUCM, and CVP, including ICM scripting and CVP Studio. The ideal candidate will have a strong background in contact center domain knowledge and familiarity with various products and features such as forecasting tools, call recording, and dialers. Proficiency in Java development is essential for this role, including the ability to write and understand Java code.
Key Responsibilities :
- Design, build, and implement Cisco contact center solutions including UCCE, CUCM, and CVP to meet business requirements and optimize operational efficiency.
- Develop and maintain ICM scripts and applications for call routing and handling within Cisco’s contact center environment.
- Utilize CVP Studio to create and customize self-service applications and workflows.
- Collaborate with stakeholders to gather requirements, conduct system analysis, and design scalable and resilient contact center infrastructures.
- Evaluate and recommend contact center technologies, forecasting tools, call recording solutions, and dialers to enhance customer experience and operational performance.
- Lead and mentor a team of engineers, providing technical guidance and support for complex problem resolution and project execution.
- Ensure compliance with industry standards, security policies, and best practices in contact center infrastructure design and implementation.
Qualifications :