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Dernière mise à jour : il y a 13 heures
Team Captain

Team Captain

BoldrON, CA
20 CAD–25 CAD par heure
Remote
Contract
Quick Apply
Voir plusDernière mise à jour : il y a 11 jours
Manager, Privacy - Access and Corrections

Manager, Privacy - Access and Corrections

Home and Community Care Support ServicesON, CA
108339 CAD– 129362 CAD par an
Full-Time
Voir plusDernière mise à jour : il y a plus de 30 jours
Supervisory Officer (Superintendent of Education)

Supervisory Officer (Superintendent of Education)

Peel District School BoardOntario, Canada
Temps plein
Voir plusDernière mise à jour : il y a 7 jours
  • Offre sponsorisée
  • Nouvelle offre
Contact Center Engineer

Contact Center Engineer

Software InternationalOntario, CA
80 CAD–100 CAD par heure
Temps plein
Voir plusDernière mise à jour : il y a 13 heures
Data Entry Clerk - Work From Home - %100 Remote

Data Entry Clerk - Work From Home - %100 Remote

FocusGroupPanelGravenhurst, Ontario, Canada
250 CAD par jour
Remote
Temps partiel
Voir plusDernière mise à jour : il y a 18 jours
technical support agent

technical support agent

Global Wireless Solutions Inc.ON, CA
29 CAD par heure
Temps plein
Voir plusDernière mise à jour : il y a 12 jours
Plant Continuous Improvement Manager

Plant Continuous Improvement Manager

Niagara BottlingConcours, Ontario, CA
114729.41 CAD– 163489.42 CAD par an
Temps plein
Voir plusDernière mise à jour : il y a 7 jours
DC Supervisor Shift 3

DC Supervisor Shift 3

adidasOntario, CA
Voir plusDernière mise à jour : il y a 11 jours
Production Coordinator

Production Coordinator

Safran Landing SystemsOntario, Ontario, Canada
Permanent - Full-time
Voir plusDernière mise à jour : il y a plus de 30 jours
Fire Protection Engineer

Fire Protection Engineer

Michael Baker InternationalOntario, CA
94558 CAD– 143743 CAD par an
Voir plusDernière mise à jour : il y a 11 jours
Tiny House & ADU Sales Agent

Tiny House & ADU Sales Agent

Nestron House Pte. Ltd.Ontario, Ontario, Canada
Part-time
Voir plusDernière mise à jour : il y a 9 jours
guest service agent

guest service agent

ClublinkON, CA
17.2 CAD par heure
Temps plein
Voir plusDernière mise à jour : il y a 12 jours
  • Offre sponsorisée
Freight Broker Agent - Experience Required

Freight Broker Agent - Experience Required

Logistic Dynamics Inc.Ontario, CA
Temps plein
Voir plusDernière mise à jour : il y a 12 jours
Work From Home- Insurance Agent & Entry Level Management Positions- Growth Opportunities Available

Work From Home- Insurance Agent & Entry Level Management Positions- Growth Opportunities Available

American Income Life AO - Joshua SpenceOntario, ON, CA
125000 CAD par an
Remote
Quick Apply
Voir plusDernière mise à jour : il y a plus de 30 jours
Team Captain

Team Captain

BoldrON, CA
Il y a 11 jours
Salaire
20 CAD–25 CAD par heure
Type de contrat
  • Télétravail
Description de poste

A LITTLE BIT ABOUT Boldr

  • Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
  • We are a global team, united by our desire to connect diverse people with common values for boldr impact.
  • We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

  • Meaningful connections start with AUTHENTICITY
  • We do our best work by being CURIOUS
  • We grow by remaining DYNAMIC
  • Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
  • At the heart of great partnerships, we’ll always find EMPATHY
  • WHAT IS YOUR ROLE

    As the Team Captain, you are responsible for the day-to-day management of your team. You will serve as a point of escalation for issues outside the authority of an agent. You will also be working with the Client Experience  Manager as well as the People Manager to identify growth and development opportunities for the team members.

    WHY DO WE WANT YOU

    We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values : Curious, Dynamic, and Authentic.

    WHAT WILL YOU DO

    People Management

  • Identify growth and development opportunities for team members - coaching
  • Monitor attendance and punctuality and other people issues of all team members and consistently escalate them to the HR department for proper disciplinary action as needed
  • Performance Quality Management

  • Monitor and assess team members’ performance, and provide timely feedback through regular coaching as well as through Weekly and Monthly performance reviews.
  • Ensure that team members are properly trained and working consistently to meet client needs.
  • Ensure that the team meets company and client-specific KPI targets.
  • Logistics

  • Ensure that team members and equipment needs are met to sustain service levels.
  • Recommend / suggest relevant alternatives to the product or tool being used by the company.
  • Internal Coordination

  • Work with the People Development Manager to make recommendations for their team member’s career path, and assist in making a comprehensive training plan for them.
  • Relay consistent issues to the Service Delivery Manager in a timely and efficient manner.
  • Helps in culture building particularly in embracing our Core Values and practicing what a Boldr leader should be.
  • Guide advisors and analysts to foster growth and development, best practices, and optimal morale in the organization.
  • External Communications

  • Be familiar with the client’s key contacts, unique requirements, and operating processes Implement policies related to the Client’s products.
  • Contribute to the ongoing development of customer support and success processes.
  • Demonstrate mastery of the company and Client’s offerings (i.e. its product and services).
  • Understand, investigate, and solve any complex client requests or complaints; particularly when multiple departments or teams are involved.
  • Identify opportunities for continuous improvement and additional client value, discussing directly with the Client Experience Manager.
  • Requirements

    WHAT WE’LL LIKE ABOUT YOU

    YOU ARE…

  • Curious and authentic, just like us! #beboldr
  • Passionate about learning and developing relationships with clients
  • Analytical and a problem-solver
  • Able to multitask and prioritize
  • Adaptable to change and attentive to detail
  • Able to work well in a team environment
  • Able to reduce frustration on heated topics by listening and being solutions-oriented
  • Fluent and articulate with strong writing and clear presentation abilities - persuasive but empathetic
  • Able to handle conflict and pressure, set priorities and abide by them, and consistently maintain a positive client service image under difficult conditions
  • YOU HAVE…

  • Three years of supervisory experience in a related field (especially email and chat support).
  • A general understanding of content moderation.
  • Intermediate knowledge of CRM systems (i.e. Zendesk, Salesforce strongly preferred).
  • Intermediate knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
  • Excellent verbal and written communication skills.
  • Ability to understand and communicate complex ideas to customers, both verbally and in written form.
  • Aptitude to quickly learn and navigate new technology, systems, and applications.
  • Ability to accept feedback gracefully and with an open mind.