Team Lead, Mailroom Services (Toronto)

Venture outside the ordinary - TMX Careers

The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets.

United as a global team, we're connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress.

Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

Ready to be part of the action?

Now Hiring : Team Lead, Mailroom Services (Toronto)

This) role involves leading a team of four mailroom staff, interacting with co-workers, relationship managers, vendors, and finance

Key Accountabilities :

Works with the manager, to establish priorities and delegate workload for the team.

Responsible for weekly team check-in meetings.

Coordinate workflow with internal departments.

Monitor workflow and provide assistance and support to team members.

Respond to routine questions, provide information, and direct inquiries to appropriate departments.

Responsible for auditing / reviewing billing for Finance.

Responsible for the continuation of alignment with branch teams.

Assist staff with the identification of priorities and organization of daily work.

Provide procedural support and assist with the resolution of level one escalations.

Provide training to new staff as part of onboarding.

Initiate monthly / quarterly 1 : 1 check-ins with individuals for work performance.

When required provide ongoing and ad hoc refresher training for existing staff as training needs are identified.

Control and maintain postage, courier, and shipping supplies as required.

Maintain accurate records of urgent business mail delivery.

Perform ongoing system testing as required.

Review system-generated reports ensuring turnaround timelines are met.

Perform spot checks on incoming items ensuring receipt is documented.

Perform spot checks on work the team performs, validating strict adherence to P&Ps.

Act as backup to the manager, in an operational capacity.

Liaise with internal and external stakeholders to communicate and resolve any deficiencies and escalate queries to appropriate team members.

Assist Management with other duties as required.

Other duties may be assigned as necessary.

Flexibility with working overtime when required.

Must Have (s) :

Team Leadership experience.

Minimum 1 year experience in corporate / commercial or securities industry, preferred.

Excellent working experience with Microsoft Office Suite (Word, Excel), Google Suite (Gmail / Google)

Database Management

Nice Have :

Proxy / Transfer Agent experience

In the market for

Excitement - Explore emerging technology and innovation, as well as ventures and digital finance that shape the future of global markets! Experience the movement of the market while grounded in the stability of close to 200 years of success.

Connection - With site hubs in some of the world's most multicultural cities, we leverage our size and structure to create rich connections and belonging while experiencing powerful global impact through our work.

Impact - More than a platform, we use our talents to power mission-critical systems that drive global economic advancement, innovation, and growth.

As well, our employee-led Team Impact spreads social good via our giving strategy.

Wellness - From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger "we".

Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived!

Growth - From a growth mindset in our work, to expansion in our business, TMX is home to action-takers energized by the achievement of ambitious growth.