Front Desk Supervisor - Rooms Inventory Controller

Company Description

Who We Are :

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work / life combination.

Job Description

Represent the Fairmont Banff Springs through a commitment to exceptional guest service. By maximizing guest satisfaction from pre-arrival through departure by consistently upholding hotel standards and responding to all guest inquiries with accuracy, professionalism, and genuine hospitality. Oversee the effective and efficient operation of room’s inventory, providing leadership through coaching, training, and mentorship to colleagues. Foster a culture of excellence while supporting the hotel’s vision of being one of the world’s finest heritage resorts.

Starting Rate : $28.57 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $31.30.

Job Duties Include :

Reporting to the Front Desk Manager, the Rooms Inventory Controller’s responsibilities and essential job functions include but are not limited to the following :

• Manage and optimize guest room inventory across 723 rooms, ensuring accurate room placement, rate integrity, and alignment with RPS goals, budgets, guest preferences, and reservation details.
• Oversee group, tour, and VIP room allocations, including convention blocks, incentive business, and tour contracts, while collaborating with Revenue, Reservations, Executive Office, and Capital teams to balance inventory and maximize revenue.
• Proactively communicate with guests and internal teams to resolve blocking challenges prior to arrival, set clear expectations, and ensure seamless arrival and departure experiences.
• Maintain expert knowledge of room inventory and operational impacts, including maintenance / restoration outages, and coordinate with Housekeeping and Engineering to place rooms in or out of service as needed.
• Lead, coach, and support Front Desk colleagues, delivering exceptional service, mentoring team members, supervising daily operations, empowering service recovery, and supporting broader Rooms Division needs.

Qualifications

Your experience and skills include :

Additional Information

Job Perks & Benefits :

Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.